Senior Technical Support Engineer: Cloud & PerformanceRedis • Saint Paul, Illinois, United States
Senior Technical Support Engineer: Cloud & Performance
Redis
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
Document issues and contribute to our internal team documentation.
Provide Root Cause Analysis
Collaborate with Engineering as needed to provide solutions.
Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises.
Provide technical expertise during testing, deployment, and upgrading of Redis software.
Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.
Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription.
Participate in new product development, customer training, and other support-related activities.
What will you need to have? At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company
At least four years of experience troubleshooting real-time production systems
At least two years of hands-on experience with cloud infrastructure.
Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.)
Expert working knowledge in Linux/Unix and networking (TCP/IP)
Professional experience working with networking tools like wireshark, tcpdump, etc.
Experience in analyzing and debugging production issues at scale.
Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).
Working knowledge of Cloud-based and On-premises environments
Proficiency in communication and presentation, both written and verbal (in English)
Strong technical background with excellent problem-solving and multi-tasking skills
High availability and commitment to customers at any time
The estimated gross base annual salary range for this role is $91,455 – $137,273 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. Base annual salary is one component of Redis’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available. #LI-Remote #LI-WK1 #LI-DNI As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to
recruiting@redis.com . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the
privacy policy
in order to evaluate candidates.
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Languages
- English
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