Senior Manager, Associate Clinician ProgramMoodhealth • Saint Paul, Illinois, United States
Senior Manager, Associate Clinician Program
Moodhealth
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
About Mood Health Mood Health is changing how people access mental health care. We believe care should be personal, human, and accessible—and that every patient deserves a provider who truly fits their needs. That’s why we carefully match each client with the right clinician.
Our mission is simple and powerful: empower people to heal, grow, and thrive. We know mental health is just as essential as physical health, and authentic human connection drives everything we do. Through video visits, our expert clinicians deliver therapy and medication management from the comfort of home.
Role Summary As the Senior Manager of the Associate Clinician Program, you will own the full lifecycle of associate therapists at Mood Health—from onboarding and supervision to performance, development, compliance, and clinical quality.
This is not just a supervision role. You will act as the program architect and operator, responsible for ensuring that associate clinicians are:
Delivering safe, high-quality care
Fully compliant with regulatory and payer requirements
Supported, developed, and retained
Integrated into a scalable, high-performing clinical system
You will lead and evolve a best-in-class program that balances clinical excellence, operational rigor, and human-centered support, while partnering closely with Clinical Leadership, Operations, and Recruiting.
What You’ll Do
Own the end-to-end Associate Clinician Program, including structure, standards, and outcomes
Define what "great" looks like for associate performance, experience, and progression
Build scalable systems to support growth across supervisors, and care models
Establish KPIs (quality, compliance, retention, patient outcomes) and continuously improve against them
Conduct clinical interviews for associate clinicians and clinical supervisors
Clinical Quality, Safety & Oversight
Set and enforce clinical quality standards across all associate-delivered care
Oversee high-risk and complex cases, ensuring appropriate escalation pathways
Partner with Clinical Leadership on risk management, incident review, and quality improvement
Ensure consistency in clinical decision-making, documentation, and patient care standards
Design and maintain a high-quality, scalable supervision model (developmental as well as compliance-based)
Ensure supervision meets all BBS and state regulatory requirements while also driving clinical growth
Build calibration systems so supervision is consistent, rigorous, and aligned across supervisors
Step in for coverage, escalation, or supervisor support when needed
Supervisor Leadership & Development
Interview, train, and develop a strong bench of supervisors
Provide ongoing coaching, feedback, and performance management for supervisors
Create clear expectations, training pathways, and evaluation frameworks
Foster a culture of accountability, support, and clinical excellence
Associate Experience, Growth & Retention
Design a structured, supportive associate journey from onboarding to ramp to independence
Build programming around clinical skill development, confidence, and career progression
Ensure associates feel supported, connected, and set up for success in a remote environment
Identify and address early signs of burnout, underperformance, or disengagement
Compliance & Regulatory Excellence
Ensure full compliance with supervision ratios, documentation, and tracking
Ensure full compliance with payer and audit requirements
Own supervision documentation standards and audit readiness
Partner with Credentialing and Compliance teams to proactively manage risk
Program Operations & Cross-Functional Integration
Partner with Operations, Credentialing, and other cross-functional teams to build systems, tools, and workflows that make the program efficient and scalable
Standardize processes across onboarding, supervision, documentation, and performance management
Performance Management & Accountability
Define and enforce clear expectations for associate clinicians
Lead performance management, including coaching plans and improvement pathways
Ensure timely intervention when performance, quality, or compliance concerns arise
Therapy Caseload
Maintain a minimum caseload of 5 clients per week
Who You Are
Active, unrestricted clinical LCSW license (e.g., LMFT, LCSW, LPCC, Psychologist)
Meets BBS requirements for providing clinical supervision
5+ years of post-licensure clinical experience
2+ years experience supervising or mentoring clinicians
Strong knowledge of ethical standards, risk management, and clinical best practices
Familiar with BBS Regulations regarding Associate and Supervisor requirements
Preferred Qualifications
Experience in a leadership or program development role
Familiarity with telehealth or remote care models
Strong organizational, communication, and training skills
Experience implementing and coaching clinicians on performance improvement plans
Technical and technology skills
Success in This Role Looks Like
High-quality, consistent supervision across all teams
Confident, well-supported supervisors and clinicians
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Languages
- English
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