Internal Auditor
Monglish International
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
Customer Service Department
of our online international academy. With a dual focus on
audit discipline
and
customer service expertise , this role will be responsible for auditing the entire customer service operation, identifying risks, monitoring performance, and ensuring processes align with organizational standards, regulatory requirements, and the academy’s commitment to excellence in student and parent experience.
Responsibilities
• Conduct regular audits of customer service operations, processes, and systems to ensure compliance with internal policies and external regulations.
• Evaluate adherence to service-level agreements (SLAs), communication protocols, and response time standards.
•• Monitor and audit customer interactions (calls, emails, chat, and ticketing systems) for accuracy, professionalism, and compliance.
• Present reports and insights to management, ensuring transparency and accountability.
Requirements
Bachelor’s degree in Business Administration, Accounting, Education Management, or related field.
Proven experience in internal audit, preferably with a strong background in customer service.
• Advanced computer skills on MS Office, accounting software and databases
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Languages
- English
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