Manager, Technical Services
Velsera
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
Location: US Remote
Overview Medicine moves too slow. At Velsera, we are changing that. Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life‑changing insights.
Services Provided
AI‑powered multimodal data harmonization and analytics for drug discovery and development
IVD development, validation, and regulatory approval
Clinical NGS interpretation, reporting, and adoption
What will you do?
Engage with our client base to ensure best‑in‑class client experience while also deepening our relationships with key stakeholders in our client portfolio with a hands‑on approach
Drive and prioritize voice of customer by inter‑departmental collaboration to bring the VOC to product development
Collaborate with sales counterparts on accelerating account expansions and renewals as well as identify renewal risks and implement remediation plans
Develop scalable processes to gain efficiencies in workflows and report out with appropriate KPIs
Manage and mentor your high‑performing teams
Cross‑collaborate and ensure teams are trained to handle new onboarding procedures
Act as hiring manager when expanding your teams
Develop and train Clinical Service team members
Review and manage customer satisfaction results
Overall responsibility for customer feedback QMS process
What you bring to the table?
MS with 3+ years of experience or Ph.D. in Biology, Bioinformatics, Computational Biology, Computer Science or related fields
PMP certification a plus
Understanding and skills in analyzing next‑generation sequencing data, qPCR, and a strong biology background
Experience in a clinical laboratory setting with deep understanding of clinical reporting
Strong track record of improving operations and data‑driven decision making
Personal initiative and ability to effectively lead a team
Excellent communication skills and ability to learn and work independently when necessary
High energy, inquisitive nature and strong attention to detail
What do we offer? Velsera offers a stimulating atmosphere where you can grow your capabilities in an open company culture and a competitive salary package.
A full suite of industry‑leading benefits (varies by location)
Remote work flexibility
Equal Opportunity Employer Velsera is an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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Languages
- English
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