Senior Case Manager
Zeiders Enterprise Inc.
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
Summary
- This is a contingent opportunity and would begin work upon the contract award.
On behalf of Fairfax County Redevelopment and Housing Authority (FCRHA), the Fairfax Housing and Community Development (HCD) provides housing to approximately 5,300 residents in units owned by FCRHA or leased to private market landlords in the Housing Choice Voucher Program (HCV). As a Moving to Work agency, the FCRHA objective is to promote self‑sufficiency and residential mobility.
To help achieve this goal, Case Managers will provide additional resources and support outside of housing to remove barriers to stable housing, employment and self‑sufficiency for some of FCRHA’s most vulnerable residents.
Essential Duties and Responsibilities
Conduct initial assessment to determine a baseline for services
Meet with families monthly, at a minimum, either individually or in a group setting to develop and/or monitor their Individual Training and Service Plans (ITSP)
Identify skills and interests, interview assistance, resume writing guidance, employment leads and application assistance
Recommend and help access educational opportunities that can lead to employment (e.g., ESL classes, computer skills, trade or other technical training)
Assist households in preparing budgets, managing expenses, and paying down debts
Facilitate access to third‑party resources as needed (e.g., mental health, substance abuse, childcare, emergency financial assistance)
Assist residents with their housing search and help them secure housing with federal financial assistance
Provide property owner services designed to increase the number of housing units in the community available to voucher holders
Establish and maintain complete case records in accordance with contract requirements
Handle de‑escalation from residents as necessary and service recovery when residents express dissatisfaction with junior case manager interaction
May provide direct oversight and supervision to junior case managers
May provide 1:1 training or coaching of junior case managers
Required Qualifications
Bachelor’s degree in social work, nursing, psychology, or related human services field
Minimum of one year of direct, relevant experience in healthcare, mental health, or community services
CCM (Certified Case Manager) or C‑SWCM (Certified Social Work Case Manager)
Experience working with local government or housing authorities
Excellent written and verbal communication skills
Proficiency in using Microsoft Office programs
Strong technology skills and ability to navigate multiple computer systems simultaneously
Strong data entry/typing skills with a high degree of accuracy
Reliable transportation and ability to travel as needed within Fairfax County, VA to meet with residents
Must have a work‑at‑home environment that is ergonomically sound, conducive to taking resident calls, quiet, and free from distraction
Preferred Qualifications
Experience providing mentoring, coaching, training or supervision of personnel
Experience with public housing programs
Bilingual in English and Spanish
Other Requirements
Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future
Ability to successfully complete a pre‑employment and government background investigation, to include fingerprints
Competencies
Ability to work both independently and as part of a team
Customer Service
– Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Problem Solving
– Identifies and resolves problems promptly; gathers and analyzes skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics
Oral Communication
– Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings with residents, landlords/property owners, and community organizations
Written Communication
– Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
Professionalism
– Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Organizational Skills
– Ability to independently organize workload, set priorities, and manage time effectively while balancing multiple assignments. Maintains orderly records and tracking systems, ensures timely completion of tasks, and adjusts plans in response to changing requirements or deadlines
Physical Demands Works in home office area. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses laptop, headset, printer and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment Must have a work‑at‑home environment that is ergonomically sound, conducive to taking resident calls, quiet, and free from distraction. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Languages
- English
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