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Branch Operations Coordinator
Xylem
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
The Branch Operations Coordinator will perform various functions that support shop work and the transport of electric submersible pumps around the region. The primary focus of this role is to provide administrative support to the branch by processing work orders using current service management tools (Service Max) and ERP (STEEB). The secondary focus of this role is to support shipments to and from the branch by pressure washing, triaging and palletizing pumps. Additionally, this role is required to assist with the loading and unloading of trucks. The Branch Operations Coordinator must take initiative to ensure that all work orders are processed in a timely manner and that pumps are shipped within required timelines.
Skill Requirements
Manage inbound phone calls, online inquiries and customer walk‑ins
Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment
Strong collaboration with customers and branch staff
Process customer requests and order placement over the phone, in person or via e‑mail
Ability to document tasks in process flows
Answer standard or non‑routine product questions and direct questions to appropriate service or sales personnel when necessary
Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
Reviews autorenewals of contracts and supports contract additions identified by branch staff
Schedule product pick‑up and prepare paperwork for customer sign off
Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
Supports branch staff in compiling metrics
Assists service staff ensuring customer requests are completed in a timely manner
Ensure correct time entries and appropriate billing is maintained for projects and service engagements
Obtain and update forms of payment to process for service orders from customers
Ensures all service operations and part numbers are added to service orders
Create and maintain safe working environment and culture within the organization
Take care of internal and external customer needs and expectations
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment; usually works with direct supervision but can work independently
Task execution for area of responsibility up to levels defined in Xylem’s DOA policy
Responsible for pressure washing, triaging and preparing electric submersible pumps for shipment to HUB
Required to operate power forklift to load and unload shipments
Coordinate shipping of pumps to regional HUB and from branch to customers
Qualifications
High school diploma or equivalent plus 2 years of applicable work experience
Ability to handle non‑routine, complex tasks
Computer proficiency in relevant software systems (e.g., STEEB, SAP, Service Max, Microsoft Office, Outlook, Word, Excel, & PowerPoint)
Demonstrated ability to troubleshoot logical processes able to execute tasks with medium levels of autonomy; limited guidance required for complex tasks
Ability to collaborate with other disciplines
Understanding of concepts in execution and strong organizational skills
Understanding of general business concepts
Excellent communication skills for interacting with all levels of the organization and external customers
Fluency in relevant ERP systems
Basic understanding of typical IT business tools
Ability to work independently and as part of a team
Ability to obtain forklift certification
Benefits Paid Volunteer Program, Xylem Watermark, Employee Resource Groups (ERG)
Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace. Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.
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Languages
- English
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