Google Cloud Solution Architect - REMOTEPTP Inc. • California, Maryland, United States
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Google Cloud Solution Architect - REMOTE
PTP Inc.
- California, Maryland, United States
- California, Maryland, United States
About
Google Cloud Solution Architect
to design and deliver CX solutions leveraging Google Cloud technologies. This is a hands‑on, high‑impact role with the opportunity to influence PTP’s offerings, delivery services, and shape the PTP partnership with Google Cloud. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
Lead solution and architecture design for Google Cloud CX projects
Create comprehensive architecture diagrams, demos, proof‑of‑concepts, and delivery accelerators
Implement secure and scalable Google Cloud solutions in production environments through hands‑on engineering
Demonstrate deep technical expertise in Google Cloud Customer Engagement Suite (CES) services / CCAI
Mentor developers and engineers during project execution
Partner with project managers to ensure on‑time, quality delivery
Identify opportunities and advocate for Google Cloud solutions
Contribute to internal knowledge sharing and practice development
Requirements
5+ years of architecture and implementation experience with public cloud platforms, including at least 3 years on GCP
Hands‑on experience with end‑to‑end implementation of key Google Cloud solutions: Dialogflow CX/ES, Conversational Insights, Speech to Text, BigQuery, Pub/Sub, GKE or Cloud Run, and/or Vertex AI
Expert in Google Cloud foundational best practices for IAM, project hierarchy, central logging and monitoring, VPC networks, hybrid connectivity, and billing
Experience designing and deploying production solutions on Google Cloud within contact center or CX transformation engagements
Experience with infrastructure‑as‑code (Terraform), CI/CD, and containerization (Docker/Kubernetes)
Excellent communication and client‑facing skills
Ability to balance strategic planning with hands‑on implementation
Ability to lead a small team of developers
Google Cloud Professional Cloud Architect certification
Desired
Experience implementing large‑scale contact center transformations with one or more of the following CES solutions: Google Cloud CCaaS / CCAIP, Agent Assist, Quality AI
Experience in Google Cloud Retail Search / Vertex AI Search for commerce
Experience with the implementation of agentic workflows using Vertex AI
Experience designing accelerators or packaged offerings for cloud platforms
Familiarity with other contact center solutions (e.g., Genesys, NICE, Five9)
Additional Professional‑level Google Cloud certifications
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
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Languages
- English
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