Client Manager, Foundations (UpMetrics)UpMetrics - Full time, Remote • Saint Paul, Illinois, United States
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Client Manager, Foundations (UpMetrics)
UpMetrics - Full time, Remote
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
Lead all phases of the post-purchase client journey from onboarding to value realization to renewal and expansion. Develop, execute, and maintain strategic account plans to drive quality relationships, adoption, retention, and overall client impact and success. Be a trusted advisor and have a complete understanding of your client’s impact goals, data collection approaches, and metrics needed for success. Build a deep understanding of our products and the different impact verticals (education, public health, affordable housing, etc.) to help clients leverage the full value of UpMetrics. Design and run sessions to help clients define their goals, impact frameworks, and data collection strategies, from small groups to larger convenings with multiple foundations grantees. Build community among clients and facilitate introductions in the sector as appropriate. Collaborate with sales, marketing, implementation, support and executive leadership to deliver the best experience to clients along their journey. Serve as the “voice of the client” internally to help drive the product roadmap. About You
Previous experience in client-facing roles (strategic partnerships, consulting, professional services, client success management, or key strategic account management). 3+ years of experience working at or with private and public Foundations (community, corporate, family). Experience working at or with nonprofits. Ability to utilize data to measure and track impact, including previous experience using data to make decisions in the nonprofit sector and familiarity with common data collection methods and tools Experience working in a SaaS environment strongly preferred; a deep interest in the technology user experience is required Demonstrated capacity to identify and build strong relationships with diverse stakeholders at executive levels. Track record of exceeding growth targets, including retention goals and revenue goals. Excellent project management and communication skills. Quick learner, able to fully grasp high-level concepts as well as technological details. Adaptable, comfortable with ambiguity and execution-oriented. Readiness to help test and improve team processes. Highly self-motivated and able to own multiple projects (internally and externally) in a fast-paced environment while working remotely. Experience with CRM and project management tools (e.g. Salesforce, Asana, Google Apps). Bachelor's degree or requisite experience in a related field. UpMetrics Values
Our company values influence everything we do, from our work inside the office to how we choose our partners: Team First -- Collaboration is key. We celebrate each other’s strengths and respect varying backgrounds and views. We value everyone’s input. Client Focused -- Our work is personal. Many of us have direct experience working in the field and are deeply passionate about what we do. We take a partner approach with all our clients. Show Integrity -- We are open, honest, ethical, and fair. We expect integrity from the team internally and the people we choose to partner with. Reflect and Improve -- We are a data company always looking to get better. We test often, iterate, and look closely at metrics to build capacity and inform decisions. Let's Go! -- Never settle for the status quo. In uncharted territory, we take ownership and strive for excellence. We work hard but have fun while we are doing it. $90-120K annual salary based on experience Additional variable compensation Equity incentive plan Health insurance for employees and family
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Languages
- English
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