Technical Onboarding Manager
Redox
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
Opportunity & Impact Technical Onboarding Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach their integration goals.
You’ll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable new customers to seamlessly onboard using Redox as their integration partner. You’ll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. Finally, you’ll help customers set up their first integration with customers leading them through their go-live. You’ll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.
Job Responsibilities
Partner with customers from contract assignment through their onboarding experience
Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes
Work with our customers and their customers to help guide them through integrating with their first site
Help guide customers through training so they can develop, prepare operationally for integrations, and use the Redox tools optimally
Collaborate internally to manage customer onboarding, success plan, and escalations
Maintain internal documentation relating to customers and processes
Create onboarding collateral for use through our learning management system
Keep up to date with product enhancements
Monitor industry trends and how they impact our customers
Required Skills & Experience
5+ years of deep EHR integration and workflow knowledge
Functional understanding of data formats like HL7v2, XML, X12, APls
Understanding of various healthcare workflows
Preferred Skills & Experience
Demonstrated experience with expanding customers and building franchises
Software Platform / Tools
Jira/Confluence
Salesforce
Customer Management Software
Equal Employment Opportunity Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step.
Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
112000 - 130000 USD a year
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Languages
- English
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