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Level II Systems Engineer (MSP)
Slash Staffing
- New York, New York, United States
- New York, New York, United States
About
Job Type Full time
Job Opening Status In-progress
Work Schedule Fixed Schedule
Job Category Engineering
Required Skills
ConnectWise PSA
ConnectWise RMM
+20
Date Opened 04/29/2026
Remote Job
Job Description This is a remote position.
Our client, Databit, is seeking a Level II Systems Engineer to provide technical support across a diverse client base in an MSP environment. This role is hands‑on and requires strong troubleshooting ability across Microsoft environments, endpoint security, and remote monitoring tools. This is a fully remote position supporting U.S.-based clients.
Key Responsibilities
Provide Level II support across tickets, escalations, and client environments
Manage and resolve tickets using ConnectWise PSA
Monitor and troubleshoot systems using ConnectWise RMM
Administer and support Microsoft 365 environments (users, permissions, troubleshooting)
Perform desktop support (Windows + Mac) including hardware/software issues
Troubleshoot and support Azure environments and Azure Virtual Desktop (AVD)
Maintain and troubleshoot firewall and network security configurations
Support endpoint and email security tools (SentinelOne, Avanan)
Document all work, resolutions, and updates within ConnectWise
Communicate clearly with clients and provide guidance on technical issues
Must-Have Requirements
3+ years experience in Level II support (preferably in an MSP environment)
Strong experience with:
ConnectWise PSA
ConnectWise RMM
Microsoft 365 administration
Experience supporting Windows and Mac environments
Hands-on experience with Azure (including AVD)
Experience with endpoint security tools (SentinelOne or similar)
Strong troubleshooting and problem-solving ability
Nice-to-Have
Experience with Avanan (email security)
Firewall configuration and management experience
Relevant certifications (Microsoft, Azure, Security)
Work Schedule
Monday-Friday, 8:30 AM - 5:30 PM (U.S. hours)
Must be open to occasional after-hours / weekend support rotation
Ideal Candidate Profile
MSP background (this is big - non-MSP candidates will struggle)
Comfortable managing multiple clients/environments
Able to work independently without constant oversight
Customer-service oriented, not just technical
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Languages
- English
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