Forward Deployed Consultant
OSF Digital, Inc.
- New York, New York, United States
- New York, New York, United States
About
is a leading digital transformation firm with a global footprint in 30+ countries and over 1500+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. OSF Digital places a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all. OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We will consider qualified applicants with arrest and conviction records as part of a fair and individualized assessment in accordance with the Los Angeles County Fair Chance Ordinance. This role has been categorized as a Remote position with up to 50%+/- travel involved to client sites. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to OSF Digital. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote‑designated job may need to live in a specific region or time zone to support customers or clients as part of their role. In California, Colorado, Hawaii, New York, Washington, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, Nevada, Rhode Island, and Vermont, the standard base pay range for this role is $120,000-160,000 Annually. This base pay range is specific to California, Colorado, Hawaii, New York, Washington, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, Nevada, Rhode Island, and Vermont and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for competitive benefits, individual and team performance awards, others. Actual amounts will vary depending on overall profile, experience, and location. Role Overview
The Forward Deployed Consultant (FDC) is a customer‑facing builder who brings next‑generation, agentic enterprise automation to life across Salesforce, ERP ecosystems, and human workflows. You will work directly with business, operations, supply chain, and IT teams to translate real business problems into automated processes using a no‑code, AI‑powered platform. This role requires high agility, sharp client instincts, and the ability to influence through trust and relationship‑building—especially in environments with ambiguity, rapid change, and organizational friction. The FDC works directly inside the customer’s day‑to‑day environment, shaping solutions in real‑time and adapting to rapid product evolution. Unlike traditional consultants, FDCs operate as embedded partners who blend product configuration, change leadership, and on‑the‑ground influence to drive immediate operational impact. If you thrive at the intersection of product, customer success, and implementation, this is where you shape the future of intelligent operations. Key Responsibilities
Design, configure, and customize agentic solutions that automate real-world business processes. Configure agents, prompts, and workflow logic using a no code interface—no LLM tuning required. Drive customer enablement through hands‑on guidance, training, and best practice sharing. Partner with client teams to run user acceptance testing, validate outcomes, and support rapid deployment and iteration. Embed with customers to uncover requirements, manage scope, and navigate “messy” real‑world environments. Help customers navigate behavioral change and attain business outcomes through agentic solutions. Requirements
4–6 years of experience implementing CRM, ERP, supply chain, or similar complex business applications. Strong intuition for AI powered products; curious, fast learning, and eager to push what’s possible. Exceptional customer presence with the ability to influence, persuade, and build trust at all levels. Proven agility and comfort operating in ambiguous, fast changing environments. Strong problem‑solving skills with a bias toward action and outcome driven execution. Excellent articulation skills—able to translate complex workflows into clear, business friendly language. Seeking candidates who would love to spend time in‑person building with customers – Travel expectation: 50%+/-. Additional Emphasis
This is not a technical engineering role—but rather a role where success comes from client empathy, diplomacy, and onsite leadership. AI capabilities evolve daily/weekly; candidates must thrive in rapid learning cycles and shifting product landscapes. Human dynamics matter: FDCs must confidently navigate the client’s trepidation, resistance, and politics as automation reshapes work. Benefits
Flexible PTO Sick Time Health Insurance Dental Insurance Vision Insurance Pet Insurance Life Insurance FSA HSA STD/LTD EAP 401k Paid Holidays OSF’s Values
Disclaimer
OSF Digital does not accept unsolicited CVs from recruiters or employment agencies in response to the OSF Digital Careers page or an OSF DIGITAL social media post. We consider any resume (CV) or biography received from a recruiter or employment agencies without prior approval from a member of our Talent Acquisition Department to be unsolicited and gratuitous, and such submissions will not be recognized by OSF Digital for purposes of “ownership” of the candidate. This role has been categorized as a Remote position with up to 50%+/- travel involved to client sites. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to OSF Digital. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote‑designated job may need to live in a specific region or time zone to support customers or clients as part of their role. In California, Colorado, Hawaii, New York, Washington, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, Nevada, Rhode Island, and Vermont, the standard base pay range for this role is $120,000-160,000 Annually. This base pay range is specific to California, Colorado, Hawaii, New York, Washington, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, Nevada, Rhode Island, and Vermont and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for competitive benefits, individual and team performance awards, others. Actual amounts will vary depending on overall profile, experience, and location. Have Questions About Joining OSF?
Whether you’re exploring a specific role or want to learn more about life at OSF, our recruitment team is here to help. Reach out using the form and we’ll get back to you as soon as possible.
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Languages
- English
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