Remote Call Center Program ManagerCreative Solutions Services, LLC • New York, New York, United States
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Remote Call Center Program Manager
Creative Solutions Services, LLC
- New York, New York, United States
- New York, New York, United States
About
We are currently seeking a Call Center Program Manager to lead and oversee a federal contract, serving as the primary point of contact for all contract-related matters. This is a high-visibility leadership role responsible for ensuring successful execution, delivery, and performance across all aspects of the program.
What You’ll Do
Serve as the overall manager of the contract and primary point of contact for the client
Lead the planning, execution, and delivery of all contract requirements
Oversee financial management, including budgeting, forecasting, and cost control
Manage and allocate staffing resources to ensure optimal team performance
Provide leadership and direction to cross-functional teams and subcontractors
Ensure compliance with contract requirements, federal regulations, and company standards
Facilitate communication between stakeholders, leadership, and client representatives
Resolve contract-related issues efficiently and professionally
What You Bring
Proven experience managing large, complex federal contracts or programs
Strong leadership skills with the ability to manage large, distributed teams
Excellent oral and written communication skills
Demonstrated ability to prioritize workloads and manage competing demands
Strong organizational and problem-solving skills
Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Requirements
15+ years of experience in a senior management or program management role
Must have experience working in a contact and/or call center environment
High School Diploma or equivalent required
U.S. Citizenship required
Must be eligible to obtain a DHS Public Trust clearance and PIV card
Must reside within the continental U.S., Alaska, Hawaii, or Puerto Rico
Ability to work remotely
Why Join ITCON?
Opportunity to lead mission-critical federal programs
Collaborative and supportive team environment
Competitive compensation and benefits
100% remote flexibility
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Languages
- English
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