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QA Support AgentTravelive • New York, New York, United States
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QA Support Agent

Travelive
  • US
    New York, New York, United States
  • US
    New York, New York, United States
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About

Travelive is a collection of trusted destination management companies (DMCs) specializing in unique travel experiences tailored to individual clients. Our destination specialties include Greece, Italy, Croatia, France, Spain, Portugal, Switzerland, Morocco, Egypt, and Turkey. Founded by a former advisor, Travelive was built around the challenges experienced by advisors selling the world. With offices in the US and across destinations, our dedicated teams led by Country Managers offer the benefits of working with a US company while also providing in-depth local knowledge, support, and a complete solution from 4* to ultraluxe. Travelive expertise includes custom FIT itineraries, group and multi-generational travel, country combinations, pre-and-post cruise, shore excursions, private yacht charters, and villas. Travelive planners are available for consultation with advisors and their clients. Itineraries are completed by our in-house concierge team and all guests have access to our 24/7 in-destination support. About the Role:
As a QA Support Agent, you'll play a key role in ensuring our Final Travel Documents are accurate and client-ready before being sent. You'll review, verify, and manage documents—working closely with our Support and Operations teams to maintain our high standards. Key Responsibilities:
Review Final Travel Documents (itineraries, confirmations, vouchers) for accuracy and consistency Flag and correct errors, formatting issues, or missing info Implement QA procedures and contribute to documentation improvements Handle urgent or last-minute client-related document updates Master Travelive destinations, services, and itineraries Maintaining organized communication via email and various channels Overseeing client itineraries and documents and ensuring prompt delivery Overseeing client itineraries and documents and ensuring prompt delivery Offer travel solutions based on client requirements and resolving issues effectively and quickly Assist with generating weekly and monthly reports to the Director of Customer Support What we are looking for:
Excellent command of English (written and verbal) Exceptional attention to detail and organizational skills Ability to work under pressure and meet tight deadlines Strong communication and problem-solving skills Previous experience in travel operations, support, or quality assurance is a plus Comfortable working with travel-related software and Microsoft Outlook, Excel What we offer:
A unique opportunity to grow within one of the leading Destination Management Companies in the travel industry. Friendly and professional working environment. An international and diverse work atmosphere Continuous opportunities for career progression Only applications submitted in English and with a cover letter will be considered. Interviews will be conducted in English. Travelive seeks individuals interested in long term career and growth prospects and offers career and salary advancement opportunities. Travelive is an equal opportunity employer. Star International Group Inc., Travelive Seller of Travel Registration License # ST39252
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  • New York, New York, United States

Languages

  • English
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