Helpdesk and Cloud Operations EngineerGorillacommerce • Westport, North Carolina, United States
Helpdesk and Cloud Operations Engineer
Gorillacommerce
- Westport, North Carolina, United States
- Westport, North Carolina, United States
About
AboutGorilla Commerce
What We Do :We’rea leading e-commerce company focused on creating high-quality, affordable products that make everyday life easier.
Scale & Footprint : Headquartered inthe United States,Gorilla Commerce is a Top 10 Amazon U.S. seller with rapid growth and expanding into an omnichannel presence.
Industry Differentiator : Known for our flagship brand, Gorilla Grip, we combine creativity with data-driven insights to deliver obsession-worthy products.
Culture Highlights : Fast-paced, collaborative, and customer-focused environment where innovation and growth thrive.
Impressive Growth :We’rea rapidly growing e-commerce company with ambitious plans to expand our reach and evolve into a true omnichannelbusiness.
Whatyou’lldo
IT Operations:
Administration of Office365 (Exchange server, Active directory,Sharepoint)
Writepowershellautomations to improve service delivery andeliminate repetitive work
Remotely manage end user computers (laptops, desktops),ensuring upall applications are up to date
Troubleshoot application challenges
Cloud Operations:
Application logmanagement,monitoringand troubleshooting. Surfacing and discovering performanceimpactingtrends for remediation.
Proactive identifying problem areas of a system,i.e.software bugs,misconfigurationsand bottlenecks.
Incident,problem management and change management.Coordinating the incident response and service restoration.
What You’ll Bring
Experience:
5+ years in IT support or systems administration
Proven ability to work independently in a fully remote setup with US-based teams
Exposure to cybersecurity practices and security hardening (NIST, CIS, or similar frameworks a plus)
5+ years of experience managing cloud infrastructure (Azure, AWS preferred)
Understanding of how to troubleshoot applications and network infrastructure
Understanding of cloud best practices
Technical Skills:
Hands-on Microsoft 365 tenant administration: Exchange Online, SharePoint, Teams, Entra ID (Azure AD), Intune
Exposure to cybersecurity practices and security hardening (NIST, CIS, or similar frameworks a plus)
Experience with CI/CD pipelines, devautomationand troubleshooting
Setup and management of AWS/Azure/GCP, including network infrastructure, tenantconfigurationand deployment patterns.
What We Offer
At Gorilla Commerce, we believegreat workdeserves great rewards.Here’swhat you can expect when you join our team:
✔ International Contractor Benefits
Competitive Compensation :Market-aligned pay for your region.
Flexible Work Arrangement :Remote-first approach with collaboration tools to stay connected.
Professional Development :Access to virtual learning resources and growth opportunities.
Equal Opportunity Statement
We welcome teammates from all backgrounds, identities, and experiences. If you thinkyou’rea great fit, we encourage you toapply.
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Languages
- English
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