Job Opportunities: customer success
Find customer success jobs near you, whether onsite, hybrid, or remote.
Customer Success Manager
Ready ReboundMilwaukee
Customer Success ManagerThe Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term
Customer Success Manager
ForcepointAustinCustomer Success ManagerForcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the the
Customer Success Manager
CodeHSChicagoCustomer Success ManagerCodeHS is looking for a Customer Success Manager to help manage school implementations and onboarding. You will get a chance to work closely with educators and schools to facil
Customer Success Manager
CrusoeSan FranciscoCustomer Success ManagerCrusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and
Customer Success Manager
Fitt Talent PartnersAustinInterventional Health Brand PartnershipsFitt Talent Partners is a specialized recruitment firm working with top health and wellness companies. We're filling this role for a client, a leading consumer
Director, Customer Success
OverhaulAnn ArborDirector Of Customer SuccessOverhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engin
Customer Success Manager
SweepNew YorkCustomer Success ManagerSweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.As a Customer Success Manager, you'
Software Engineering, Customer Success
Attentive.lyWilmingtonAttentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise t
Sales + Customer Success Manager
Weaver FundraisingUnited StatesDescription:Weaver Fundraising has been an industry leader in product fundraising technology and service for over 45 years. The Sales + Customer Success Manager drives Trails End growth by converting
Sales + Customer Success Manager
Weaver FundraisingUnited StatesDescription:Weaver Fundraising has been an industry leader in product fundraising technology and service for over 45 years. The Sales + Customer Success Manager drives Trails End growth by converting
Technical Customer Success Manager
DreamdataNew YorkDreamdata Customer Success ManagerDreamdata is the industry leader in B2B marketing attribution and revenue optimization. We're on a mission to help B2B marketing leaders finally connect their efforts
Customer Success Manager - Unified Factory
MagnaLowellWhat We OfferAt Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the su
Customer Success Manager (Spanish Speaking)
The AI Farming CompanySanta RosaCustomer Success Manager (Spanish Speaking)Orchard Robotics is a Series A startup backed by top VCs like Quiet Capital, Shine Capital, and General Catalyst. We're securing America's food supply by bui
Customer Success & Sales Support Coordinator
FastSignsDaphneFASTSIGNS International, Inc in Daphne, Alabama is hiring for a role that involves being the initial contact with customers and supporting our Outside Sales Team. You will prepare estimates and ensure
Customer Success Coordinator - InSite Analytics
XenithUnited StatesCustomer Success Coordinator - InSite AnalyticsWe're looking for a motivated, detail-oriented Customer Success Coordinator to support our InSite Analytics customers across the Denver, Colorado area. I
Entry Level - Customer Success Rep
Globe Life - The Sperry AgencyColumbiaBenefits Representative/ManagementAre you looking for a career path that gives you the freedom and flexibility to control your schedule/compensation, but also has the security and stability of a Fortu
Entry Level - Customer Success Rep
Globe Life - The Sperry AgencyWhite RockBenefits Representative/ManagementAre you looking for a career path that gives you the freedom and flexibility to control your schedule/compensation, but also has the security and stability of a Fortu
Entry Level - Customer Success Rep
Globe Life - The Sperry AgencyGastonBenefits Representative/ManagementAre you looking for a career path that gives you the freedom and flexibility to control your schedule/compensation, but also has the security and stability of a Fortu
Entry Level - Customer Success Rep
Globe Life - The Sperry AgencyState ParkBenefits Representative/ManagementAre you looking for a career path that gives you the freedom and flexibility to control your schedule/compensation, but also has the security and stability of a Fortu
Entry Level - Customer Success Rep
Globe Life - The Sperry AgencyBallentineBenefits Representative/ManagementAre you looking for a career path that gives you the freedom and flexibility to control your schedule/compensation, but also has the security and stability of a Fortu
Entry Level - Customer Success Rep
Globe Life - The Sperry AgencyElginBenefits Representative/ManagementAre you looking for a career path that gives you the freedom and flexibility to control your schedule/compensation, but also has the security and stability of a Fortu
Entry Level - Customer Success Rep
Globe Life - The Sperry AgencyHopkinsBenefits Representative/ManagementAre you looking for a career path that gives you the freedom and flexibility to control your schedule/compensation, but also has the security and stability of a Fortu
Remote Sales Coordinator: Customer Success & Orders
Sun ChemicalCincinnatiSun Chemical Corporation is looking for a Sales Coordinator to support customer relationships and maximize account growth. The role involves managing customer accounts, processing purchase orders, and
T-FIT Customer Success & Sales Coordinator
Zotefoams PlcBrooklynZotefoams Plc in Kentucky is seeking a proactive Customer Service and Sales Coordinator to support the growth of their T-FIT insulation product range. You will act as the main point of contact for cus
CoE Data & Analytics Engineer for Customer Success
SAP SEHerndonSAP SE is seeking a Customer Success Center of Excellence (CoE) Support Engineer in Herndon, Virginia. This role emphasizes the use of data and digital content to enhance customer experiences. You wil
Customer Success Manager
- Milwaukee, Wisconsin, United States
- Milwaukee, Wisconsin, United States
About
The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention.
About Ready ReboundReady Rebound is a national leading healthcare navigation and consulting company who provides immediate access to high-quality care for injured First Responders from workplace injuries. We are committed to delivering innovative solutions and exceeding customer expectations. Our priority is not only the quality of treatment offered through our partners but also we put an emphasis on the VIP Service Access experience for all our members, retirees and their families. 24/7 and 365 days a year! We protect those who protect us when our heroes are injured, we will always be there for them.
DescriptionPosition: Customer Success Manager
Department: Client Experience
Schedule: Full-Time (Covering East Coast Territory)
Who we are, Ready Rebound:
Ready Rebound, a national leader in healthcare navigation and support, is dedicated to revolutionizing healthcare delivery for our First Responders. Committed to providing elite healthcare navigation services, our focus is on supporting the health and well-being of those on the front lines, including fire, police, and public works professionals.
Who we are, Client Success:
Ready Rebound is in search of a dynamic and passionate individual to join our Client Experience team. The Client Success team plays a pivotal role in ensuring that clients derive maximum value from Ready Rebound services, from onboarding to ongoing support throughout the client lifecycle.
About the Customer Success Manager:
The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention. This role combines strategic account management with hands-on support, including leading Quarterly Business Reviews (QBRs), training members, monitoring KPIs, and guiding clients through renewals. The CSM also plays a key role in identifying customer advocates, building references, and collaborating cross-functionally to deliver an exceptional customer experience
Key Responsibilities, Duties, and Objectives:
- Serve as the primary point of contact and trusted advisor for assigned clients, fostering long-term, strategic relationships.
- Lead Business Reviews to showcase value, align on goals, and identify opportunities for growth.
- Drive client renewals by proactively managing the customer lifecycle and mitigating risk of churn.
- Provide training and education to client members and stakeholders to drive adoption and maximize value.
- Monitor, analyze, and report on customer KPIs to ensure successful adoption, utilization, and ROI of our solutions.
- Collaborate cross-functionally to deliver a seamless client experience.
- Identify, nurture, and build customer advocates to support case studies, testimonials, and reference programs.
- Develop a deep understanding of client business objectives to position our solutions as a strategic partner.
- Provide actionable insights and recommendations to clients based on data, best practices, and industry benchmarks.
- Escalate risks, surface opportunities, and drive resolution in partnership with internal teams.
- Continuously seek opportunities to improve processes, tools, and resources that enhance the customer experience.
Qualifications & Experience
- 3+ years of experience in customer success, account management, or a related role within a healthcare, SaaS, or service-based industry.
- Proven experience managing portfolio accounts, including implementations and long-term relationship management.
- Strong project management skills with the ability to balance multiple priorities and stakeholders.
- Excellent communication and presentation skills, with the ability to deliver compelling QBRs and articulate value propositions.
- Data-driven mindset with experience leveraging customer insights to drive strategy and engagement.
- Ability to collaborate cross-functionally with sales, product, and operations teams to enhance customer outcomes.
- Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar).
- Experience working with first responders, healthcare organizations, or municipal agencies is a plus.
Benefits and perks: Medical/Dental/Vision, Company Stock/Equity, 401K Plan, Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, flexible and fun work environment and more!
Ready Rebound is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Languages
- English
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