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Inside Sales Coordinator
- Madison, Wisconsin, United States
- Madison, Wisconsin, United States
About
Sub‑Zero, Wolf and Cove products are sold throughout the world via our distribution network, and this Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem solving, and exceptional customer focus is key to success in this role.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities
Become an expert on products and systems to best serve the customers
Outbound and inbound calls
Developing Weekly call strategies
Assisting field sales team with problem solving and/or order inquiries
Serve as our partners’ primary point of contact regarding orders
Creating relationships with customers and aid them with any order related needs/issues
Ensure customer satisfaction through ongoing communication and relationship management
Share best practices with team members to enhance the quality and efficiency of support
Responsible for completing special projects as assigned
Autonomously make decisions and solve a varying degree of issues
Required Qualifications
Associate’s degree in business or related field
Experience and familiarity with distribution channels and supporting field sales teams
Business to Business customer service experience
Strong analytical and problem‑solving skills with the ability to manage complex order scenarios
Excellent written and verbal communication skills
High attention to detail with the ability to manage multiple priorities simultaneously
Proficiency with ERP systems, CRM tools, and Microsoft Office applications
Preferred Qualifications
Bachelor's degree in business or related field
Familiarity with SAP or similar enterprise order management systems
Knowledge of logistics, transportation, or supply chain processes
Experience documenting processes or supporting system testing initiatives
Why Join Our Team
Be part of a global Inside Sales organization supporting premium brands and international partners
Work cross‑functionally with Sales Operations, Supply Chain, and Transportation teams
Contribute directly to distributor satisfaction and global business performance
Opportunity to grow within Sales Operations and expand international business expertise
Competitive compensation based on skills
Industry leading health, dental, and vision plans
Generous 401 (K) savings and profit sharing
On‑site UW Health clinic, fitness center, and walking paths
Education assistance and internal training programs
Electric vehicle charging
Maternity & paternity leave
Interested in learning more on our robust benefits package we offer? Click here !
This position requires a pre‑employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Languages
- English
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