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Data AnalystTelnet (Rockville, MD) • Seattle, Washington, United States
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Data Analyst

Telnet (Rockville, MD)
  • US
    Seattle, Washington, United States
  • US
    Seattle, Washington, United States
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About

Job title: Database Analyst
Location: Remote
Duration: 8 Months
Description:
Database Analyst with expertise in implementation, maintenance and operations of the Ivanti ITSM suite including Neurons. Specifically, the proposed key person must have Ivanti expertise in the following:
Workflow design / flow diagrams and process documentation
ETL and data migration documentation
Data cleansing, normalization and standardization
Data mapping and transformation rules
SQL queries, reports and dashboards
KPI metrics and analytics
User guides, SOPs, and knowledge articles
ITSM / ITAM subject matter expertise (SME)
CMDB and configuration data validation
Asset, software, and contract data analysis
Software normalization and categorization
Data reconciliation and quality assurance
UAT support and data validation
Executive and operational reporting
Trend analysis and operational insights
System integration support
Data governance and compliance reporting
Stakeholder collaboration and workshops
Agile project participation
Process improvement and optimization
This will work towards: OIS is currently undergoing a large IT Service Management (ITSM) system replacement project, transitioning from legacy CA Service Desk Manager (SDM) and CA Asset Portfolio Management (APM) to Ivanti ITSM and Neurons for Discovery and Configuration Management.
This role is critical to supporting the configuration of Ivanti for an automated and scalable IT asset tracking.
Contractor's Key Person will also work with OIS IT Asset Management team members including data lead, ITSM Maturation Project team members, the CMDB owner, Ivanti system administrators.
Scope of Work:
Contractor's Key Person under this WOC will collaborate with the OIS team members to support the configuration and management of relational data models aligned with Ivanti ITSM and Neurons platform requirements.
Translate spreadsheet-based and manual processes into structured, scalable data systems to support hardware/software asset and purchasing workflows.
Contribute to the design and population of the configuration management database (CMDB), asset inventories, and line-item level purchasing structures.
Assist in mapping legacy records (e.g., hardware, software, vendor, location, financial) into Ivanti object structures, identifying and integrating missing or incomplete data.
Support integration efforts with procurement systems, inventory sources, and automated discovery tools.
Plan and support data migration activities, including extraction, transformation, and load (ETL), testing, cleanup, and validation.
Ensure data normalization, integrity, and accessibility across the asset lifecycle, incorporating performance tuning, error correction, and auditing best practices.
Collaborate with internal technical teams and vendors to troubleshoot and validate data mappings, field configurations, and automation triggers.
Document custom database structures, data dictionaries, and configuration elements to support maintainability and knowledge transfer.
Tasks:
Contractor's Key Person shall:
Participate in daily and weekly Sprint Planning and review meetings with the OIS ITSM team.
Provide feedback and input on the project release schedules, including identifying and recommending incremental delivery of work for the deliverables to be completed in a specific sprint.
Provide updates to current Tasks and action items, upcoming tasks and action items, and plan work for the current and upcoming sprints.
Demonstrate understanding of requirements using incremental functional prototypes and receiving and documenting feedback from business and technical stakeholders.
Review any additions / modifications to requirements and determine impact to deliverables and timelines. Communicate impact to OIS Business Operations ITSM lead and contract administrator.
Document Services completed under this Task in the relevant Sprint Report Package.
Keep members of the project apprised of sprint status via daily updates within daily meetings and within tracking systems as needed.
Coordinate review and ensure updates of product delivery schedule are agreed upon by the OIS Business Operations ITSM lead and contract administrator.
Contractor shall complete program documentation identified in the Sprint Planning meetings. Contractor must follow standard version control, configuration management principles, and OIS standards while making changes to artifacts.
Contractor shall provide Services for the purpose of transferring knowledge, ideas, concepts, and information regarding the Deliverables and the System to OIS in order that OIS and OIS-identified employees become self-reliant with respect to the day-to-day operation of the Ivanti tool, as it relates to Contractor's work and expertise as it applies in this WOC ("Know-How").
Contractor shall provide Services for the purpose of transferring knowledge, ideas, concepts, and information regarding the Deliverables and the System to OIS in order that OIS and OIS-identified employees become self-reliant with respect to the day-to-day operation of the Ivanti tool, as it relates to Contractor's work and expertise as it applies in this WOC ("Know-How").
Contractor shall create:
Flow diagrams and process documentation.
ETL and data migration plans and other associated documentation.
Data mapping and data transformation rules.
SQL queries, reports and dashboards.
KPI metrics and analytics.
User guides, SOPs and knowledge articles.
CMDB configuration specifications.
Software normalization and categorization documentation.
Data reconciliation and quality assurance guides and SOPs.
UAT test scripts and validation.
Trend analysis reports.
Data governance and compliance reporting.
Process improvement and optimization recommendations.
Other ITSM/ITAM artifacts as defined in the Sprint Planning meetings.
Required skills and experience:
Workflow design / flow diagrams and process documentation
ETL and data migration documentation
Data cleansing, normalization and standardization
Data mapping and transformation rules
SQL queries, reports and dashboards
KPI metrics and analytics
User guides, SOPs, and knowledge articles
ITSM / ITAM subject matter expertise (SME)
CMDB and configuration data validation
Asset, software, and contract data analysis
Software normalization and categorization
Data reconciliation and quality assurance
UAT support and data validation
Executive and operational reporting
Trend analysis and operational insights
System integration support
Data governance and compliance reporting
Stakeholder collaboration and workshops
Agile project participation
Process improvement and optimization
In addition, the ideal candidate will have skills and experience in:
Working for state government IT projects.
Ivanti implementation / support for government health and human services agency/agencies.
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  • Seattle, Washington, United States

Languages

  • English
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