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- Norfolk, Virginia, United States
- Norfolk, Virginia, United States
About
At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Norfolk, VA.
RESPONSIBILITIES Maintain an organization’s computer systems’ workflows and be responsible for the upkeep, configuration, and reliable operation of computer systems. Work closely with both on‑site and remote users to coordinate site visits and upgrades, provide on‑site and remote resolution support for trouble calls, and provide tier‑1/2/3 support of Windows workstations and Windows/Linux servers, including web servers, network‑attached storage devices, and stored data in support of business processing requirements.
JOB DUTIES
Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, operating system installation, and other local area system administration related functions.
Provide support for implementation, troubleshooting, and maintenance of IT systems and management of system infrastructure and processes related to these systems.
Support day‑to‑day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
Provide tier‑1, tier‑2, and tier‑3 problem identification, diagnosis, and resolution.
Escalate and communicate status to agency management and internal customers; provide installation of PC hardware, server hardware, and network connections.
Install and load operating system and application software using PowerShell, PDQ, or MECM (SCCM) software deployment tools.
Isolate and resolve hardware and software problems involving applications, the operating system, the hardware, communications infrastructure, or any combination thereof.
Troubleshoot, maintain integrity, and configure network components while implementing operating system enhancements to improve reliability and performance.
Perform software installations and upgrades to Windows operating systems and layered software packages, maintaining them in accordance with established policies, procedures, licensing, and service level agreements; evaluate and install software/hardware patches and resolve software‑related problems associated with COTS/GOTS products.
Create and follow procedures to maintain and manage multiple linked databases, including security, data safety and integrity, disaster recovery, and bulk data import/export.
Conduct routine and emergency maintenance of assigned data center or end‑user equipment.
Coordinate scheduled preventive maintenance windows with potentially impacted customers.
Collaborate and contribute to the development, administration, and testing of backup and recovery plans.
Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSOs to mitigate findings.
Maintain operational, configuration, and other standard operating procedures (SOPs). Document and provide clear working and resolution notes to all tickets and issues worked in a support ticket.
Verify system availability with existing enterprise tools.
QUALIFICATIONS
Bachelor’s degree and 5+ years of relevant experience or an equivalent combination of education and years of experience.
Must have Security+ certification or DoD 8570 LevelII equivalent within 90days of hire.
TS/SCI clearance required and eligibility to obtain CIPoly.
Must be able to obtain System Administrator accounts and access as required by the customer within 90days of hire.
Experience with RHEL, Windows, and/or storage administration.
Experience working with trouble ticket reporting and tracking systems such as ServiceDesk.
Ability to respond to after‑hour calls and provide on‑call support based upon contract requirements.
Ability to support site contract hours, which is based upon contract requirements.
Ability to travel 0‑20% to local area sites as well as other locations with similar architecture/footprint.
Strong documentation skills, experience working with MS Office products especially Excel, Outlook, and Word.
Strong customer support and communication skills providing support to end users.
Ability to prioritize and execute tasks in a high‑pressure environment.
PREFERRED SKILLS
Experience in the imagery intelligence domain.
Ability to create and modify scripts in multiple disciplines on Windows and Linux.
Knowledge of the customer’s processes and procedures and of the customer’s production systems.
Prefer skills in one or more of the following: Windows desktop OS, Windows Server, PowerShell, RedHat, SQL, and imagery production chain.
General knowledge of database administration, network administration, and network configuration management skills.
Must maintain a valid U.S. passport.
PHYSICAL REQUIREMENTS The employee will need to be able to lift, move, and carry equipment as necessary (maximum 65pounds).
LOCATION On customer site (Norfolk, VA).
CITIZENSHIP & CLEARANCE U.S. citizenship required. TS/SCI clearance required with eligibility to obtain CI Poly.
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Languages
- English
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