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Information Technology TechnicianCity of Turlock • Turlock, California, United States
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Information Technology Technician

City of Turlock
  • US
    Turlock, California, United States
  • US
    Turlock, California, United States
Apply Now

About

Position Overview The City of Turlock is accepting applications for the Information Technology Technician position. Under general supervision, performs responsible technical duties related to computer hardware and software customer support; provides project support for new and modified systems; installs and configures desktop computers and related peripheral equipment.
Essential Functions
Install and configure desktop computers, printers, and other desktop peripherals such as scanners and cameras; install and support various software and train customers in the use of hardware and software.
Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problems and develop long‑term solutions; identify and report network problems to the proper network areas.
Create and maintain desktop deployment images.
Deliver laptops, set up and train customers in their use.
Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
Develop documentation and standard operating procedures as they relate to assignments.
Deploy and maintain mobile devices.
Assist users with log‑on authentication; instruct users in saving data and backing up systems.
Perform research to resolve problems or refer to higher level staff.
Order supplies and maintain inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.
Build and maintain positive working relationships with co‑workers, other City employees and the public using principles of good customer service.
Video record City Council meetings and other meetings as assigned by the department manager.
Perform related duties as assigned.
Qualifications
Knowledge of:
Basic principles of computers, telecommunication, and peripheral equipment.
Principles and practices of computer recordkeeping.
Principles and techniques of a variety of desktop operating and data communication systems.
Principles and techniques of installing, repairing, and maintaining desktop hardware and software.
Principles and techniques of advanced troubleshooting for desktop computers and printers in a network environment.
Project management methodologies.
Ability To:
Operate a variety of computer and office equipment.
Perform system installations, problem correction, and maintain and repair computer systems and network hardware and software.
Explain department and City policies regarding use of computer and communications systems.
Effectively troubleshoot, diagnose, and resolve hardware and software issues.
Follow technical oral and written instructions.
Effectively communicate verbally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Experience and Training Guidelines Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. Typical qualifications include:
One year of experience performing desktop computer system and network installation, operation, and maintenance functions.
Two years of full‑time college or vocational coursework, equivalent to an Associate’s degree from an accredited college or university, in computer science, information systems, or a related field, including network‑related coursework.
Licenses and Certifications Possession of an appropriate, valid California driver’s license at time of appointment, to be maintained as a condition of continued employment.
Possession of Microsoft Certification is desirable.
Physical Conditions
Work is typically performed in an office environment; occasional work in cold computer mainframe rooms, outside in various weather conditions, and confined spaces.
Mobility: continuous use of keyboard; frequent sitting, standing; occasional walking, bending, squatting.
Lifting: frequently up to 10 pounds; occasionally up to 75 pounds.
Vision: constant use of vision; continuous computer use; occasional color and depth vision.
Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.
Hearing/Talking: frequent hearing and talking, in person and on the phone.
Emotional/Psychological: frequent decision‑making and concentration; frequent public and/or coworker contact; occasional working alone.
Environmental: frequent exposure to noise.
Benefits
Paid holidays: eleven (11) holidays and three (3) floating holidays.
Paid vacation that increases with years of service.
Sick leave: accrual of one day for each month worked.
Retirement: qualified candidates who are or have been CalPERS members may participate in the City’s 2.7% @ 55 plan or the 2% @ 62 plan, with contributions and final compensation as described.
Deferred compensation: City matches employee contributions up to 0.5% of base salary.
Health, prescription, vision, and dental insurance for employees and dependents.
Continued service pay: 1.5% of base salary beginning at the tenth, fifteenth, and twentieth years of service.
Associate/Bachelor/Master’s Degree Incentive Pay: $50, $100, and $150 per month respectively upon completion of probation.
Other benefits: tuition reimbursement, interest free computer loan, bilingual pay, and various insurance options.
Equal Opportunity Employer The City of Turlock is an Equal Opportunity Employer. We are sincerely interested in receiving applications from qualified minorities, women and the disabled. Qualified applicants receive equal consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, age, marital status, physical or mental disability, medical condition, political affiliation or belief except where required by law. The City of Turlock will make every effort to accommodate applicants that have disabilities that would not allow them to compete in the announced process. Applicants are invited to indicate their request for accommodation in the application form.
Medical Examination and Drug/Alcohol Screening The incumbent will be required to take a medical examination, including a drug/alcohol screening, and be fingerprinted.
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  • Turlock, California, United States

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  • English
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