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Information Technology Specialist (Customer Support)Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • San Jose, Arizona, United States
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Information Technology Specialist (Customer Support)

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys
  • US
    San Jose, Arizona, United States
  • US
    San Jose, Arizona, United States
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About

Basic Requirement In addition to specialized experience or education, individuals must meet the basic requirement of having IT‑related experience demonstrating each of the four competencies listed below.
Attention to Detail:
Is thorough when performing work and conscientious about attending to detail.
Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work until provides, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication:
Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving:
Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Specialized experience listed below could have been obtained in either the public or private sectors To be eligible at the GS‑07 level, you must meet at least
ONE
of the following conditions, as defined below:
Specialized Experience, Education (See education section), OR Combination of Education and Experience
Specialized Experience At least one year of specialized experience equivalent to the GS‑05 level in the Federal service performing the duties listed below:
Providing software/hardware maintenance support
Maintaining equipment inventories
Providing user assistance on computer applications
Assisting with network monitoring and management
Education One full year of graduate level education in a degree program such as computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Combining Education and Experience Combinations of successfully completed graduate education and experience. To compute this, first determine your qualifying experience as a percentage of the experience required. Second, determine your graduate education as a percentage of the education required. Then add the two percentages together. The total must equal at least 100% to qualify.
Superior Academic Achievement A Bachelor’s Degree or expect to complete the requirements for a Bachelor’s degree within the next 9 months AND possess at least one of the following criteria: class standing in the upper third of the graduating class; an overall GPA of 3.0 OR at least a 3.0 based on courses completed during the final two years of your curriculum; a GPA of at least 3.5 based on the average of required courses completed in your major field OR based on the average of required courses completed during the final two years of your curriculum; OR election to membership in a national scholastic honor society.
Interagency Career Transition Assistance Plan (ICTAP) The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well‑qualified for this vacancy. To be well‑qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
Career Transition Assistance Plan (CTAP) The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well‑qualified for this vacancy. To be well‑qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
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  • San Jose, Arizona, United States

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