Network Information Technology Support TechnicianCitizen Advocates • Plattsburgh, New York, United States

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Network Information Technology Support Technician

Citizen Advocates

Plattsburgh, New York, United States

Plattsburgh, New York, United States

Apply Now

About

Summary/Objective The Network IT Support Technician provides front‑line technical support to staff across the Network’s multi‑site healthcare environment, resolving hardware, software, network, and account‑related issues through the ticketing system, Teams, email, and on‑site visits. The role combines remote troubleshooting with hands‑on work including device deployment, hardware installation, asset tracking, and supporting infrastructure projects at clinical, residential, and administrative locations. Success in this role requires strong customer service, sound technical judgment, and consistent handling of confidential information in compliance with HIPAA and applicable regulatory standards. Essential Functions (Job Duties) Provide technical support to end users for hardware, software, and network‑related issues. Review incoming support tickets for accuracy, completeness, and appropriate scope. Communicate with end users to clarify requests and provide timely updates. Respond to support requests via ticketing system, email, Microsoft Teams, and walk‑up interactions. Diagnose, research, and resolve technical issues, escalating when necessary. Install, configure, and upgrade workstation hardware and software. Manage end‑user accounts, permissions, and system access to ensure proper configuration. Maintain accurate inventory of hardware and software assets. Document system configurations, processes, and troubleshooting steps. Monitor, prioritize, assign, and resolve support tickets in accordance with service expectations. Deliver user training and guidance on systems, tools, and best practices. Provide recommendations and technical input for IT‑related purchasing decisions. Ensure a high level of customer service through timely and accurate support. Stay current with emerging technologies, tools, and industry best practices. Supervisor Responsibilities None Competencies Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Ability to explain technical issues to technical and non‑technical staff and customers. Strong analytical and problem‑solving skills. Superior understanding of computer hardware and software systems. Excellent time‑management skills. Proficient with Microsoft Office Suite or related software. Confidentiality. Qualifications High school diploma or equivalent and a combination of education and experience is required. Three to five years of related technical experience in a help‑desk environment supporting Desktop and Microsoft Office Suite (preferred). Must have a valid New York State Driver’s License and reliable transportation. Hours and Schedules Hours and schedules may vary depending on company need and workload. Employees will be given as much advance notice as possible when such changes occur. Equal Opportunity Employer Statement Citizen Advocates is an Equal Employment Opportunity/Affirmative Action Employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
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Plattsburgh, New York, United States

Languages

English

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