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BDC Representative
- Hickory, North Carolina, United States
- Hickory, North Carolina, United States
About
Location: Cloninger Ford Hickory, NC (Supporting Hickory & Morganton Locations)
About Cloninger FordCloninger Ford is part of a trusted dealership group committed to delivering an exceptional customer experience at every touchpoint. With locations in Hickory and Morganton, we pride ourselves on professionalism, team culture, and a customer-first mindset. We're currently looking for a full-time salaried BDC Representative to join our team in Hickory and support both locations.
Job DescriptionAs a BDC Representative at Cloninger Ford, you will play a key role in driving traffic to both the Hickory and Morganton stores by managing inbound leads, scheduling appointments, and ensuring seamless communication with our sales team. This role is ideal for someone who is highly organized, confident on the phone, and motivated to support team performance.
Job Type & PayJob Type: Full-time, Salaried Location: Based out of the Hickory store Coverage: Responsible for handling BDC needs for both Hickory and Morganton dealerships
Work RequirementsSchedule: Monday to Friday, occasional Saturdays as needed
Work Location: In person, Hickory, NC
Travel: Occasional travel to Morganton store (as needed)
Respond promptly to internet, phone, and chat inquiries from potential customers
Set and confirm sales appointments for both Hickory and Morganton stores
Conduct follow-ups with unsold showroom traffic, internet leads, and incoming calls
Accurately document customer interactions and updates in the CRM
Collaborate with the sales managers and teams at both locations to ensure smooth handoffs
Maintain a high level of professionalism and customer service at all times
Stay up to date with dealership promotions, incentives, and inventory changes
Previous experience in a BDC, customer service, or sales support role preferred
Automotive industry experience is a plus but not required
Strong phone and written communication skills
Comfortable using CRM systems and Microsoft Office tools
Ability to multitask and stay organized in a fast-paced environment
Self-starter with a positive attitude and strong work ethic
High school diploma or equivalent
Valid driver's license and reliable transportation
Supportive and team-focused work environment
Stability with a well-established dealership group
Career growth opportunities within the organization
Ability to make an impact across multiple store locations
Competitive salary (based on experience)
Health, dental, and vision insurance
Paid time off and holidays
401(k) retirement plan
Employee vehicle purchase discounts
Cloninger Ford is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by law. We are committed to creating a welcoming and inclusive workplace for all.
Languages
- English
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