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Manager - Instructional DesignAmerican Express • United States
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Manager - Instructional Design

American Express
  • US
    United States
  • US
    United States
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About

Manager - Instructional Design
Sunrise, FL, United States
Phoenix, AZ, United States
Salt Lake City, UT, United States
(Hybrid)
Job Description
Our Commercial Services organization offers a range of payment solutions and expense management tools to global companies of all sizes. Our Sales Enablement team's mission is to power the growth of our commercial solutions. Learning and Development is a key part of our strategy to accelerate sales and drive profitable charge volume.
The Manager - Instructional Design will craft learning solutions that support our commercial sales colleagues. The resulting high-impact programs will be used to onboard sales & account development new hires, upskill existing colleagues, and enable leaders to provide effective coaching. In the end, your work will empower our frontline teams with the skills and confidence to deliver a consistent brand, value proposition, and a seamless experience to prospects and customers – ultimately driving bottom line results. This role will report to the Director of Learning and Development within our Sales Enablement organization.
Responsibilities
Conduct needs analysis to understand performance opportunities for our frontline sales teams
Develop learning strategies to equip our frontline colleagues with the appropriate knowledge, skills, and tools
Use instructional design principles and methodologies to design, storyboard, develop, and implement role-based courses
Collaborate with subject matter experts, sales teams, product and marketing partners, and other key stakeholders to develop best in class learning content
Develop learning resources in various delivery methods including instructor-led training, on-demand learning, videos, and other multimedia
Establish and execute strategies for measuring training effectiveness
Project manage end-to-end learning solutions
Perform course management tasks within the enterprise Learning Management System (LMS)
Stay informed on trends and innovation in adult education, e-Learning and technology supported training
Qualifications
Strength in designing and developing learning programs, demonstrated with a portfolio
Ability to craft graphically appealing and user-friendly learning materials
Strong program management, interpersonal skills, and attention to detail
Ability to build and demonstrate strong stakeholder relationships and collaborate across diverse global teams
A passion for distilling and articulating complex concepts in a concise way
Experience working with Learning Management System Administration including loading content, making assignments, and pulling reporting data
Proficient in Articulate 360 Suite, Adobe Creative Cloud, Camtasia, and other authoring tools
Preferred Qualifications:
Bachelor's degree
Proven experience in adult learning and training development and delivery, including effectively developing training programs
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights (https://www.eeoc.gov/poster) ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​
Job Info
Job Identification 26005711
Posting Date 05/28/2026, 01:15 AM
Apply Before 06/04/2026, 04:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations 1500 NW 136th Avenue, Sunrise, FL, 33323, USAMEX 18850 N 56th Street, Phoenix, AZ, 85054, USAMEX 5664 S Green St STE 310, Salt Lake City, UT, 84123, US(Hybrid)
Salary Range $89,250.00 to $150,250.00 annually + bonus + benefits
Career Area Corporate Functions
Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)
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