Job Opportunities

divh2Medical Support Assistant/h2pCVP is seeking Medical Support Assistants to join our team in support of our Nations Veterans at the Salt Lake City VA Health Care System (SLCHCS) in Salt Lake City, UT. These are full-time remote positions based in Summit County, Utah supporting both the Health Administration Service (HAS) and the Office of Community Care (OCC) departments. Working hours are Monday Friday, 8:00 AM 4:30 PM (8-hour shifts), excluding federal holidays. This role is primarily remote but may call for on-site training and support as needed./ppAs an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care./ph2Responsibilities/h2ulliServe as the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with VHA Directive 1230, Outpatient Scheduling and Process and Procedures./liliSchedule, track, and manage patient appointments, including pre- and post-appointment contacts, cancellations, no-shows, and re-scheduling in accordance with VA guidelines./liliProcess and resolve appointment no-shows within 24 hours and scheduling actions within established VA timeliness standards./liliCoordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a timely manner./liliProcess community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) and other systems as needed./liliCommunicate with internal medical providers on rules and regulations for VA Community Care and advise on appropriate processes./liliValidate and update patient demographic information, including phone number, address, next of kin, emergency contact, and insurance capture on a continuous basis./liliEnsure all necessary health and administrative information is processed and integrated into the Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA)./liliScreen and receive phone calls in a courteous and timely manner, answering within 5 rings and following appropriate telephone etiquette; collect adequate information before transferring calls to nurses, providers, social work, or other staff as appropriate./liliRespond to telephone inquiries regarding delivery of services./liliServe as a Patient Relations Representative by actively listening to feedback and patient concerns, and self-resolving patient complaints and co-worker concerns in a tactful, professional manner./liliManage and complete assigned work, provide input on work progress and impediments, and work collaboratively to maintain efficient workflow./liliMonitor incoming and outgoing faxes and mail in accordance with HIPAA standards./liliMaintain National Telehealth Clinic profile management, including completing grid access requests in a timely manner for both opening and closing availability, and completing approved provider grid changes accurately./liliReview and use data from reports to collaborate with team members for patient appointments and communicate scheduling issues to supervisors; reports include the NEAR Report, 90 Day Warning Report, Primary Care Management Module, dual enrollment, and other access-related reports./liliReceive, review, prepare, and ensure correct punctuation, spelling, grammar, format, and style of incoming and outgoing correspondence./liliProvide support to the patient aligned care team./liliParticipate in team huddles and contribute to achieving the goals of the clinic through professional, constructive, and open communication./liliMaintain full compliance with VA Community Care scheduling processes and all Compliance and Business Integrity standards regarding scheduling accuracy and confidentiality./li/ulh2Qualifications/h2ulliAbility to successfully undergo a Government-sponsored background investigation (US Citizenship required)./liliHigh School diploma or GED equivalent./liliOral and written proficiency in English./liliMinimum typing speed of 50 words per minute (WPM)./liliMinimum of 6 months of customer service experience./liliBasic computer skills required; daily proficiency with Microsoft Office Suite including Word, Excel, Outlook, and Microsoft Teams./liliBasic medical terminology knowledge; experience working in medical setting required/liliProficiency in VA software systems including CPRS, VistA, ISS, CTM, PCI, HSRM, and PPMS required or ability to learn upon onboarding; VA system training will be provided./liliNo health or physical disability restrictions that would interfere with the performance of assigned duties./liliMust be able to work independently, make decisions, and exercise sound judgment with limited direct supervision./liliPrior VA scheduling or medical support assistant experience preferred./liliKnowledge of VHA Directive 1230 Outpatient Scheduling processes and procedures preferred./liliFamiliarity with HIPAA, Privacy Act requirements, and VA information security policies preferred./li/ulpLocation: Salt Lake City VA Health Care System (SLCHCS) at 500 S Foothill Dr, Salt Lake City, UT 84148/pp*This is a primarily remote position, must live within 50 miles of Salt Lake City VA Medical Center for occasional on-site training and support.*/ppAbout CVP/ppCVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation./ppCVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment./ppAt CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally./p/div