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Online Grocery Pick-Up ClerkKroger • Ottawa, Illinois, United States
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Online Grocery Pick-Up Clerk

Kroger
  • US
    Ottawa, Illinois, United States
  • US
    Ottawa, Illinois, United States
Apply Now

About

Online Grocery Pick-Up Clerk

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

  • Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
  • In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
  • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
  • In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
  • E-Commerce team including Online Grocery Pick-Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
  • Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
  • Read and follow directions given in the note section
  • Ensure quality and freshness of all items chosen
  • Communicate with customers via a portable phone and respond to calls in a professional and timely manner
  • Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
  • Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
  • Process the orders through the point of sale (POS) system
  • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
  • Maintain organization and cleanliness of staging areas and equipment
  • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
  • Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
  • Perform required opening and closing procedures
  • Assist in training new e-Commerce team members
  • Meet/exceed productivity standards
  • Ability to work cooperatively in high paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Qualifications

Minimum Position Qualifications:

  • Ability to work without supervision
  • Ability to read shelf tags
  • Basic math skills (i.e., counting, addition, and subtraction)
  • Excellent oral/written communication skills

Desired Previous Experience:

  • Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
  • Ottawa, Illinois, United States

Languages

  • English
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