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Technical Assistance Specialist
- Daventry, England, United Kingdom
- Daventry, England, United Kingdom
About
*We simplify the production processes of customers working in the furniture, construction, automotive and aerospace sectors, courtesy of the skill of the people who work in our production sites around the world.*
*Founded in Italy in 1969 and now listed on the Italian Stock Exchange, we are driven by our international calling, which is manifested through a global network of showrooms, where customers can enjoy a multi-material experience.*
Job DescriptionKey Responsibilities
* Provide remote technical support to customers and Field Service Engineers;
* Troubleshoot mechanical, electrical, software, and CNC-related issues;
* Support customers via phone, email, and remote diagnostic tools;
* Analyze machine alarms and technical problems to identify effective solutions;
* Coordinate with internal technical departments when escalation is required;
* Assist customers during machine start-up, operation, and maintenance activities;
* Open, manage, and update technical support tickets and service reports;
* Support spare parts identification and service intervention planning when necessary;
* Maintain accurate records of technical issues and solutions within company systems;
* Collaborate with Service, Engineering, and Sales departments to ensure efficient customer support;
* Contribute to continuous improvement of technical support procedures and knowledge sharing;
* Ensure timely response and professional communication with customers.
Pay: £32,397.41-£63,318.48 per year
Work Location: In person
Languages
- English
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