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About
Position: Activities & Pool Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus
Bring your leadership skills to the poolside as the Activities & Pool Manager, whereyou'llensure every guest makes a splash with memorable swimming experiences and action-packed activities.
In this role,you'llbe at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation.You'llinspire your team to hit their goals and keep uphigh standardsby showing them howit’sdone!You'llbe hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly.You'llalso be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus,you'llmake sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
Performance Management:Monitorindividual and team performance, providing regular feedback, coaching, and conducting performance reviews.
Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
Compliance and Safety: Ensure all operationscomply withhealth and safety regulations, company policies, and standards.
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports,Leisureor Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment whilemaintainingattention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting andfinancial management.
- Flexibility to work evenings, weekends, and holidays.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Languages
- English
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