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Assistant ManagerMark's Work Wearhouse Ltd. • Quebec City, Québec, Canada
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Assistant Manager

Mark's Work Wearhouse Ltd.
  • CA
    Quebec City, Québec, Canada
  • CA
    Quebec City, Québec, Canada
Apply Now

About

What you’ll do

Customer Service

  • Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.

  • Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.

  • Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

  • Support the customer experience through timely processing and movement of inventory to the salesfloor.

    • Operations

  • Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.

  • Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.

  • Assists in preparation and execution of annual inventories.

  • Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.

  • Assumes responsibility for all operations of the store in the absence of the Store Manager.

    • Training

  • Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.

  • Creates and communicates execution of Daily Game Plan for operations activities.

  • Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.

  • Follows up with the team to complete required training within timeframes.

    • Leadership

  • Acts as a brand ambassador by promoting brands and culture.

  • Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.

  • Maintain Mark’s performance management expectations including progressive discipline where necessary.

  • Follows the disciplinary process consistently and impartially.

  • Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

    • What you bring

  • Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.

  • Proven ability to build and manage a daily, weekly plan for the department and store.

  • Exceptional communication skills and organizational skills

  • Superior training and mentoring skills

  • 3-5 years retail experience required.

  • High energy, enthusiasm, and a drive to succeed.

  • Basic computer skills required.

    • We’re always looking for great talent! In addition to competitive pay, we offer:

  • Comprehensive benefits and retirement programs

  • Performance incentives

  • Other perks to support your well-being

  • Career growth opportunities and product discounts

    • Our typical hiring range is between $34,800 and $52,200. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

    #LI-MM2

    • Quebec City, Québec, Canada

    Languages

    • English
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