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Supv - Contact Center SalesRealTruck.com • United States
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Supv - Contact Center Sales

RealTruck.com
  • US
    United States
  • US
    United States
Apply Now

About

Supv - Contact Center Sales
Job Category: Customer Service Full-Time Remote - Anywhere United States Description
Position Summary This is a hybrid role in Florida with training in Ocala. The Supervisor of Contact Center Sales will achieve growth and hit sales targets by successfully managing the recruitment selection process, objective setting, coaching, and performance monitoring of sales consultants. Core Functions Manage and supervise a team of employees; provide input on disciplinary actions, hiring and termination process, promotional recommendations, and/or work assignments. Review KPI and SLA reports to assess the strengths and weaknesses of the sales team. Manage the sales team accordingly by providing counseling, coaching, and recommending process improvements. Direct, coordinate, and participate in performing sales activities as dictated by workload. Set the tone and energy of the sales team by utilizing proper motivation techniques. Ensure performance and quality assurance standards are met through monitoring of sales calls and chats, coaching sessions, and regular one-on-ones and team meetings. Provide sales consultants with approvals on pricing, returns, and fees; study competitor pricing, inventory, warranty, return policy, and customer service. Provide technical guidance and expertise on questions concerning product fitment, part identification, retailer installation assistance, and pricing. Coordinate training activities for sales team. Efficiently communicate and track workflow across various systems through appropriate channels to promptly address operational issues. Convey changes between departments. Establish, develop, and maintain positive business relationships. Complete continuous education courses to improve skills, increase knowledge and technical acumen in vehicle and truck aftermarket accessories through vendor training, and product classes. Qualifications & Requirements Education and Experience High school diploma required. 3+ years of Sales supervisory/manager experience in a fast-paced environment preferred. 3+ years of sales or automotive experience required. Skills, Abilities, and Knowledge Superior verbal and written communication skills. Strong data analysis, quantitative, and analytical skills. Ability to sell products consistently and effectively without jeopardizing honesty and integrity. Ability to be goal-driven and a confident self-starter with a willingness to embrace professional development. Ability to foster teamwork. Ability to perform basic math functions. Proficient in MS Office (Word, Excel, PowerPoint, and Outlook). Knowledge working with multiple call systems/software programs (preferred: Five9, Net Suite, Live Person, and Kustomer). Decisive and solution focused with data-driven decision-making ability. Supervisor Responsibilities Supervisor: Schedules, oversees, and reviews the work of direct reports. At RealTruck, we take care of our people—because they drive our success. Enjoy great benefits like medical, dental, and vision coverage, company-paid life insurance and disability, and a 401(k) with company match (eligible the first of the month after you start). Need balance? We've got wellbeing days and parental leave. Want to grow? Take advantage of educational reimbursement. Plus, earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even better careers. RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck's 6,000+ associates operate from 35+ facilities across four continents. RealTruck's industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company's omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnership. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
  • United States

Languages

  • English
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