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About
A fast-growing, multi-concept hospitality company in MA is seeking a hands-on Team Lead / Team Supervisor to support daily operations and help reinforce a strong service-driven culture. The company operates a variety of foodservice concepts and is known for an energetic, team-oriented environment built around hospitality, accountability, and people development.
This organization promotes from within and uses leadership roles like this one to train future managers in company culture and operating standards. The culture is grounded in a simple philosophy: Love Everybody with patience, kindness, and zero sarcasm.
The Team Lead / Team Supervisor will support operations with passion, integrity, and sound judgment while working side by side with team members in a fast-paced environment. This is a working leadership role responsible for helping execute daily operations, reinforcing standards in real time, supporting shift flow, and helping create an exceptional guest experience.
The right candidate will be a hands-on floor leader who can guide the team during service, provide real-time coaching, and help maintain a positive and productive work environment.
Responsibilities:
- Support daily operations during opening, peak, and closing shifts
- Work alongside team members during busy service periods
- Help ensure products are stored and prepared according to company standards
- Reinforce food safety, sanitation, and operational standards
- Assist in training team members on menu builds and best practices
- Provide real-time coaching and feedback to improve consistency and efficiency
- Maintain a positive, productive shift environment
- Support guest experience through active floor presence and service awareness
- Partner with managers and communicate issues clearly and promptly
- Escalate operational or performance concerns when needed
Qualifications:
- Hospitality, restaurant, caf, or foodservice leadership experience preferred
- Ability to thrive in a fast-paced, hands-on environment
- Strong communication and interpersonal skills
- Ability to multitask and stay organized during busy shifts
- Team-oriented mindset with the ability to guide and support others
- Problem-solving ability and sound judgment
- Accountability and reliability
- Comfort working with a diverse team
- Basic Google Workspace and Microsoft knowledge
- Honest, professional, and dependable approach to work
- Eagerness to listen, learn, share ideas, and accept feedback
Schedule: Full-time, 40 hours per week
Compensation: $20.00 - $30.00 per hour, depending on experience. Health insurance, 4 weeks of vacation annually. Growth opportunity AGM, GM.
Languages
- English
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