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m3 Networks Limited
Tier 1 IT Support Technicianm3 Networks Limited • Edinburgh, Scotland, United Kingdom
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m3 Networks Limited

Tier 1 IT Support Technician

m3 Networks Limited
  • GB
    Edinburgh, Scotland, United Kingdom
  • GB
    Edinburgh, Scotland, United Kingdom
Apply Now

About

*Tier 1 IT Support Technician*
*Welcome to m3 Networks*
We’re looking for a friendly, motivated Tier 1 IT Support Technician to join our service desk team in *Edinburgh*.
This is a great opportunity for someone with solid service desk experience who wants to keep developing, work with a supportive team, and build a proper career in IT.
You do not need to be the finished article. We’re looking for someone with the right attitude, strong communication skills, and a good technical foundation. We’ll help you sharpen the rest through hands-on experience, coaching, and industry training.
*The role*
You’ll be on the front line of our support team, helping business customers across the UK with their day-to-day IT issues.
You’ll handle support requests by phone, email, and ticket, working through incidents and service requests in a calm, professional, and customer-focused way.
The role suits someone who enjoys solving problems, speaking to people, and taking ownership of their work. We work as a team, but we also expect people to be accountable for their tickets and their customers.
*What you’ll be doing*
On a typical day, you will:
* Be the first point of contact for customers needing IT support
* Log, manage, and progress support tickets through our service desk system
* Troubleshoot common issues across desktops, laptops, Microsoft 365, networking, printers, phones, and user accounts
* Keep customers updated as their tickets progress
* Take ownership of your workload and follow issues through properly
* Escalate more complex issues to 2nd line support when needed
* Work with your teammates to keep the service desk running smoothly
* Create and update internal support documentation
* Highlight recurring issues, risks, or anything that could impact customers or the wider business
Nobody likes being left in the dark, so clear communication is a big part of the job.
*What we’re looking for*
You’ll need to have:
* 2+ years’ experience in an IT service desk or technical support role
* Strong customer service skills
* A confident and professional telephone manner
* Good troubleshooting and problem-solving ability
* Strong organisation skills
* A sense of urgency when dealing with customer issues
* The ability to manage multiple tickets without losing track
* A team-focused attitude
* A willingness to learn and improve
We have a straightforward, no-nonsense culture. We like people who communicate clearly, take responsibility, and help each other out.
*Technical skills*
You should be comfortable supporting some or most of the following:
* Windows 10/11
* Microsoft 365
* Active Directory / Entra ID
* SharePoint
* VoIP phone systems
* Mobile phone setup and support
* Basic networking
* macOS support
* Printers and common desktop hardware
Experience with VMware, Windows Server, or more advanced infrastructure would be useful, but it is not essential. We can help you build those skills.
*What you’ll get from us*
* A friendly, supportive team
* Proper hands-on experience across a wide range of customer environments
* Training and development opportunities
* Exposure to different technologies
* A clear path to build your technical skills
* A workplace where your contribution matters
*Should you apply?*
Yes, if you enjoy helping people, solving technical problems, and working as part of a busy service desk team.
And yes, even if you do not tick every single technical box. If you have the right attitude, strong communication skills, and a solid service desk background, we’d still like to hear from you.
*Job details*
*Job type:* Permanent, full-time
*Location:* Edinburgh, in person
*Schedule:* Monday to Friday
*Requirements*
* Driving licence required.
*Ability to commute/relocate:*
* Edinburgh: reliably commute or plan to relocate before starting work
*Education:*
* GCSE or equivalent preferred
*Experience:*
* Technical support: 2 years required
* Customer service: 2 years required
Job Types: Permanent, Full-time
Pay: £26,000.00-£34,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Free parking
* On-site parking
* Sick pay
* Transport links
* Work from home
Education:
* GCSE or equivalent (preferred)
Experience:
* Technical support: 2 years (required)
* Customer service: 2 years (required)
Work Location: In person
  • Edinburgh, Scotland, United Kingdom

Languages

  • English
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