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Senior Implementation Project ManagereStream Inc. • Los Angeles, California, United States
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Senior Implementation Project Manager

eStream Inc.
  • US
    Los Angeles, California, United States
  • US
    Los Angeles, California, United States
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About

About eStream
eStream is a SaaS platform provider serving high-volume field sales, call-center, and healthcare staffing/onboarding operations. Our platform helps clients manage complex hiring and onboarding workflows where speed, compliance, scheduling, training completion, and payment accuracy all matter. The software spans recruiting, candidate selection, onboarding, training, time and success tracking, and payments. We coordinate active programs across multiple national brands and handle significant operational volume daily.
About the role
This role blends project management, client delivery, and hands-on system configuration.
This is not a sales quota role or a primary engineering role; it is a delivery-ownership role for client programs that require strong technical fluency, disciplined project execution, and hands-on configuration judgment.
This is a highly client-facing delivery role. You will own the operating rhythm, requirements intake, implementation follow-through, and senior stakeholder communication for assigned client programs. You will partner closely with leadership on client health and escalations.
The work includes turning client requests into clear specifications, running the sprint cadence that keeps releases on time, and coordinating across multiple concurrent programs.
*We use company-approved AI tools to accelerate prototyping, workflow exploration, documentation, and analysis. PMs are expected to use AI thoughtfully, with human review and in accordance with our confidentiality and data-security policies.*
Approximate role mix: 40% client delivery and stakeholder management, 25% sprint and release coordination, 20% requirements, specification, and prototyping, 10% training-system configuration, and 5% compliance and security coordination.
What you'll own
* One or more client program relationships end-to-end, including day-to-day operational rhythm and senior-level stakeholder communication
* Sprint cadence and delivery rhythm for one or more product tracks
* The intake-to-release cycle for client-requested features, from initial scoping through specification, build, and launch
* Coordination of training program rollouts with internal teams and client stakeholders
* Coordination of client-facing compliance and privacy response workflows, including security questionnaires, DPA review routing, evidence collection, and follow-up with internal leadership, legal, engineering, external partners, and client compliance teams
Responsibilities
* Run sprint and scrum cadence across multiple product tracks, including stand-ups, backlog maintenance, sprint reviews, and retros
* Translate client requests into specifications, mockups, and tickets for the development team
* *Use AI tools to prototype screens, workflows, and reports*
* Configure and maintain online training content and course gating
* Maintain project tracking, including folder structure, status, and ownership
* Run client check-ins, demos, and recurring meetings
* Coordinate compliance workstreams with internal engineering, external partners, and client compliance teams
* Maintain operational documentation and evidence used to support audits, client agreements, and security reviews; this role coordinates the response process but is not the final legal or security approver
* Identify and escalate risks
What success looks like
*Within 3 to 6 months:*
* You're the primary eStream contact for at least one major client program, with established working rhythm and trusted relationships with client-side leadership
* You're running sprint cadence for one or more product tracks independently
* AI-generated mockups and prototypes are a routine part of how you communicate with developers and clients
*Within 6 to 12 months:*
* You're the day-to-day owner of multiple client relationships and end-to-end implementation cycles
* You've documented at least one significant operational process or playbook that previously lived informally
* You've led at least one initiative to streamline cadence, intake, or compliance response
* You're recognized internally as the subject-matter expert for at least one product area
Qualifications
*Required*
* Client-facing technical project or product experience in SaaS
* Ability to translate client needs into tickets, specs, mockups, and acceptance criteria
* Experience coordinating engineering delivery across multiple workstreams
* Familiarity with Jira, Wrike, or similar systems
* Comfort using AI tools for prototyping and documentation, or willingness to adopt them quickly
* Strong written communication with screenshots, diagrams, and examples
*Strongly preferred*
* Experience with online training, LMS, onboarding systems, course gating, or access controls
* Basic HTML comfort
* Experience with nontechnical client stakeholders
*Nice to have*
* Basic SQL literacy is a plus, especially for reading data, validating training access rules, and designing simple reports. Any production data changes follow established review, approval, and audit processes.
* Compliance and security workflow exposure: CCPA, ADA, DPA, SOC, ISO
* Field sales, call-center, healthcare staffing/onboarding, or high-volume hiring domain experience
Work environment
* Hybrid role based near Laguna Hills, CA. Expected in-office cadence: 2 to 3 days per week, with flexibility for client meetings and development-team time zones
* Travel as needed to support on-site engagements including workshopping, requirements gathering, and collaborating directly with field users on acceptance testing and continuous improvement initiatives.
* Collaboration with a distributed development team
* Standard business hours with some flexibility for client time zones
* Regular use of company-approved AI tools as part of standard workflow
Compensation and benefits
* Competitive salary based on experience
* Benefits include medical, dental, vision, 401(k), PTO, paid holidays, and company-provided tools and equipment
To apply
To apply, send your resume and a brief example, 1 to 2 paragraphs, of how you used AI, automation, templates, or another workflow improvement to materially accelerate work. Include the problem, what you changed, and the outcome. Please redact confidential client or employer information.
_eStream is an equal opportunity employer._
Pay: $110,000.00 - $130,000.00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Application Question(s):
* 1 to 2 paragraphs, of how you used AI, automation, templates, or another workflow improvement to materially accelerate work. Include the problem, what you changed, and the outcome. Please redact confidential client or employer information.
Work Location: Hybrid remote in Laguna Hills, CA 92653
  • Los Angeles, California, United States

Languages

  • English
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