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Energy Assets
IT Support Analyst - 2nd Line - SheffieldEnergy Assets • Sheffield, England, United Kingdom
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Energy Assets

IT Support Analyst - 2nd Line - Sheffield

Energy Assets
  • GB
    Sheffield, England, United Kingdom
  • GB
    Sheffield, England, United Kingdom
Apply Now

About

We are seeking a highly skilled and motivated IT Service Desk Analyst to join our 2 Line Support team within the IT Department. You will be responsible for providing technical support to the business and maintaining related IT Service desk tickets. This role will require technical skills in MS SQL queries, and analytical skills to resolve tickets in relation to many IT systems.
The IT Service Desk works closely with cross-functional teams to ensure business operations are maintained.
_*PLEASE DON'T APPLY IF YOU DON'T MEET THE MINIMUM SKILL REQUIREMENTS FOR THIS ROLE*_
Minimum Skill requirements
* Knowledge of SQL databases, and use of Transactional SQL scripts to analyse data and update as required
* Excellent understanding of MS Office applications including an excellent working knowledge of Excel to analyse data
* Good problem solving ability
Key Responsibilities:
Service Desk
* Ability to use a Service Desk Ticketing solution to communicate and provide updates to end users.
* Working closely with the helpdesk team leader to deliver outstanding service to our service users.
* Jira Service Desk knowledge would be advantageous 
* Ability to prioritise and work within defined SLA’s 
* Participate in providing out of hours support when required.
* Ensure resolution is kept in-line with Information Security requirements.
* Ability to work autonomously or part of a team, through a list of tickets, task, issues prioritising as needed
* Ability to carry out troubleshooting, researching, and resolving of complex information system problems
Required Skills & Experience:
* Good Knowledge and experience working with the Salesforce platform.
* Experience of user management with Azure and other applications
* Possess excellent and effective communications skills with the ability to communicate clearly to non-technical audiences
* 2 or more years' experience working in an IT Service Desk operations role
Preferred Qualifications:
* Certification in relevant discipline is desired
Work Environment & Culture:
* Office based role in either our Livingston or Sheffield locations,with hybrid working options available once probation completed
* Collaborative and inclusive team culture focused on stability and continuous improvement.
* Opportunities for professional development through certifications, training programs, and industry conferences.
*What's in it for you?*
A key strand to our corporate mission is to provide colleagues with high levels of job satisfaction, recognition, and personal development opportunity.
* Competitive compensation package - you’ll receive a competitive salary starting of £28 - £32k, plus the opportunity to receive an annual performance based bonus.
* Work life balance – you’ll benefit from 30 days holiday, which increases each year to a maximum of 35 days.
* Down to earth and welcoming culture – you’ll be part of a friendly, welcoming, and diverse team who are really looking forward to receiving the next intake of new starts.
* Retail and travel discounts
* Access to a salary sacrifice car scheme if you meet requirements
* Future career opportunity – as we’re a large organisation covering end-to-end, meter-to-main solutions – there’s lots of opportunity to grow and progress your future utilities career further.
*About us*
Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing:
* innovative metering and data services
* future-proofed network construction and ownership solutions
* low carbon service offerings.
We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions.
We’re committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK.
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site parking
* Referral programme
Experience:
* Microsoft Excel: 2 years (required)
* SQL databases, Transactional SQL scripts to analyse data : 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
  • Sheffield, England, United Kingdom

Languages

  • English
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