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Claims Appraiser - Auto EstimaticsState Farm Mutual Automobile Insurance Company • Honolulu, Hawaii, United States
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Claims Appraiser - Auto Estimatics

State Farm Mutual Automobile Insurance Company
  • US
    Honolulu, Hawaii, United States
  • US
    Honolulu, Hawaii, United States
Apply Now

About


Location US-HI-Honolulu
Job Category Claims and Investigation
Position Type Regular Full Time
Req ID 44391
Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!


Responsibilities

As an Auto Estimator, you will collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person. You may be the first point of contact to meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable® service. This includes:

  • Utilizing automated estimating systems to prepare repair estimates
  • Providing technical support to claim handlers on vehicle repair issues
  • Applying knowledge of market value and other factors affecting reparability issues
  • Evaluating bid content and photo documentation, vehicle damage, and causation issues
  • Answering inbound calls and making outbound calls to customers
  • Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
  • May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Where You'll Work:

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments.

This position is located in Honolulu, HI. Competitive canddiates should reside within a commutable distance of this territory.

The Appraiser Team works remotely but may require travel to auto shops for in-person inspections, and/or State Farm offices as needed. Candidates may be asked to work outside of their assigned territory as business needs dictates.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.


Qualifications

Competitive candidates must demonstrate the following:

  • Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
  • Excellent customer service, critical thinking, and decision-making skills
  • Strong written and verbal communication skills
  • Ability to multi-task across technical platforms
  • Accountability and Resourcefulness
  • Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
  • A valid driver’s license is required

Preferred Skills:

  • Motor Vehicle Physical Damage Appraiser License
  • CCC One and/or Mitchell knowledge
  • I-CAR Platinum Certification

Additional Details:

  • Employees must successfully complete all required training, including applicable licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).
  • State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

  • Potential starting salary range: $59,059.65 - $82,000 annually
    • Starting salary will be based on skills, background, and experience
    • High end of the range limited to applicants with significant relevant experience
  • Potential yearly incentive pay up to 15% of base salary


At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

  • Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
  • Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
  • Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
  • Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings
  • Honolulu, Hawaii, United States

Languages

  • English
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