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Customer Service AgentsPhysio Extra • Victoriaville, Québec, Canada
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Customer Service Agents

Physio Extra
  • CA
    Victoriaville, Québec, Canada
  • CA
    Victoriaville, Québec, Canada
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About

PhysioExtra is currently looking for chief agents to complete its team(s) .

Reporting to the Clinical Director, the Chief Agent assists him/her in the day-to-day management of the reception area and ensures that all customer service standards are met by the team of agents under his/her supervision.

MAIN DUTIES AND RESPONSABILITIES:

  • Ensure the quality of service provided by the clinic agents
  • Ensure the customer experience according to the standards in place (sending reference cards, birthday email, etc.)
  • Manage the CNESST/SAAQ schedules of the clients
  • Administrative follow-up of CNESST/SAAQ client files (authorizations, reasoned opinions, tags, sending of reports, etc.)
  • Manage the therapists' schedules according to the standards
  • Manage the schedule of the agents
  • Fax all authorization requests and reports, documents to physicians, etc.
  • Perform secretarial duties
  • Answer the phone, inform clients about services offered, schedule and confirm appointments
  • Greet clients, take payments, schedule appointments according to the treatment plan issued by the health professional
  • Balancing weekly transactions
  • Follow-up on accounts receivable and client absence fees
  • Support the clinical director in various cases

YOU LIKE TO:

  • Help improve people's lives at work
  • Be able to express your ideas and share your opinions
  • Move upwards in a growing company that challenges you every day
  • Celebrate success in different ways: Holidays, happy hour, team activities, etc.
  • Be authentic with your colleagues and have fun at work
  • Work in an inspiring environment
  • Benefit from several employee benefits such as: insurance, RRSP, physical activity reimbursement, etc.

SKILLS AND ABILITIES

  • Excellent knowledge of computer tools
  • Experience in team supervision
  • Strong sense of customer service
  • Training or experience in customer service, an asset
  • Secretarial diploma, an asset
  • Excellent communication skills
  • Excellent oral and written French, fluency in English an asset
  • Good learning skills
  • Enjoys working in a team environment
  • Experience in the health field, an asset
  • Victoriaville, Québec, Canada

Languages

  • English
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