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Sr. Resident Support Engineer / Solutions Engineer-Client of www.terconsultingma.com • United States
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Sr. Resident Support Engineer / Solutions Engineer-

Client of www.terconsultingma.com
  • US
    United States
  • US
    United States
Apply Now

About

Job Description
Job Description
Our highly successful Global Software client wants to hire a Senior Resident Support Engineer to work On-site in either Chelmsford, MA, or Ann Arbor, MI Six-figure base salary + 10% bonus, and RSUs with Full company benefits You will work with Large Enterprise Customers.
The
Senior Resident Engineer
is responsible for providing on-site technical support services to specific Enterprise customers and serving as a subject-matter expert on Network security products. The SRE relies on experience and judgment to plan and perform a variety of critical
tasks/responsibilities
pertaining to the customer’s deployment.
These responsibilities require a high degree of autonomy and accountability and would include:
•
Work with and provide guidance/support to the customer’s operational and design staff. •
Be a trusted advisor to the customer on all technical areas related to the Network Security products. •
Design, implement, troubleshoot, diagnose, and resolve normal and complex technical issues associated with security products installed in the customer network. •
Test and replicate customer configurations in a lab environment as and when required. •
Ensure the operational and functional requirements pertaining to the solution installed in the customer environment are fulfilled from a technical standpoint. •
Track, investigate, escalate, and verify software defects as encountered and reported by customers •
Deliver on-demand technical workshops on security products, to the customer’s staff as needed. •
Work with other internal departments like technical support, engineering, and product management as needed, related to product issues as well as new features. •
Work closely with the account team(s) of customers to understand and support the sales strategy from a technical standpoint. •
Support the tuning and optimization requirements related to the installation in the customer environment. •
Assist and provide expert guidance to the customer security operations teams on security attack mitigations (pre-attack prep, during-attack assistance, post-attack reviews). •
Develop and implement Method of Procedure documents for procedural and maintenance activities as required, related to the products/solutions deployed in the customer environment. •
Lead and support software upgrade activities or investigations of reported problems related to the security products installed in the customer environment. •
Work closely with the Professional Services team to discuss, enhance, and share knowledge about product, domain, and solutions. •
Generate customer-specific product technical documentation, as needed. •
Continuously develop and update expertise on company products and solutions. •
Develop and deliver technical presentations to customers and internal teams as needed. •
Travel as required to customer sites and internationally for corporate events as needed
Preferred
Qualification/Skills: •
Bachelor’s Degree in CS/EE/ECE
with 5+ years of experience in service delivery or technical support functions with strong fundamentals in telecom network and routing environments. •
Advanced networking skills required (
TCP/IP, Routing, BGP, MPLS
, and related), NetFlow protocol experience and understanding desirable. •
Strong network security skills required, knowledge of and experience in DDoS and mitigation techniques desirable. •
Knowledge of network test equipment, network management protocols like SNMP, tools, and protocols like MRTG, SolarWinds. •
Knowledge of internet and data security protocols like HTTP/S, SSL/TLS, DNS, VPN, IPSEC, GRE. •
Intermediate to advanced knowledge in administration and provisioning of Unix/Linux and Solaris platforms, networking related scripting and automation skills desirable. •
Expertise in packet analysis, debugging, and troubleshooting, using tools like Wireshark/Tshark •
Knowledge and experience and knowledge and experience in virtualization and cloud environments will be a strong skillset to have. Virtualization and cloud environments will be strong skill sets to have. •
Ability to work independently, and where necessary. •
Strong customer service and verbal/written
communication/interpersonal
skills.
Location: On-site in Ann Arbor, MI Company Description Global Product
Software/Cybersecurity/Network
firm and a growing reputation!!- Has over 3,000 global clients and many top Fortune 1000 companies as clients!
Company Description
Global Product Software/Cybersecurity/Network firm and a growing reputation!!- Has over 3,000 global clients and many top Fortune 1000 companies as clients!
  • United States

Languages

  • English
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