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About
The Sales Coordinator (SC) is responsible for supporting the Sales team to create and maintain a trustworthy relationship with our valued clients by providing courteous, knowledgeable and timely responses to all customer inquiries. This includes following and enforcing the terms of the contract, processing transactions and internally coordinating all customer orders and initiatives.
Responsibilities:
- Develops and maintains a relationship with the client and an understanding of customer requirements and expectations
- Responds to all customer inquiries regarding delivery, specifications, order expediting, etc. and provides information in a timely manner
- Receives and accurately processes customer transactions such as orders, releases, or returns
- Communicates and implements all terms of sales contract and company policies (i.e. freight, minimum order, returns, etc.)
- Monitors orders through system, including regular order follow-up, to ensure timely delivery, and expedites as needed
- Collaborates harmoniously with internal manufacturing and support staff, as well as, external vendors throughout the order fulfillment and problem resolution process for customers, including: logistics, quality issues, credit collection and management, etc.
- Ensures ongoing customer satisfaction and resolves any complaints
- Responsible for keeping all contact and information systems up to date, accurate, and complete
- Performs other related duties and participates in special projects as assigned
Requirements:
Education
- Minimum: Associates degree or relevant work experience required
- Preferred: Marketing, Business Administration, or Graphic Communications Management
Experience
- Minimum: 2+ years customer service in a business to business environment
- Preferred: experience in manufacturing, printing, packaging, or paper converting
Job-Specific Knowledge and Skills
- Highly organized and detail oriented
- Must have excellent organizational skills for fast paced, constantly changing environment
- Excellent interpersonal skills to develop working relationships with internal staff
- Good business communication skills; both verbal & written
- Ability to handle difficult customers with diplomacy and tact
- Proficient computer skills required in MSOffice, Microsoft Dynamics AX experience an asset
- Ability to work independently, multi-task, follow-up, and meet tight timelines
- Effective time management skills and ability to adapt quickly to changing priorities
- Customer service focused
- Proven creative problem solving abilities
- Accuracy with managing data and attention to detail
- Able to perform business math (basic algebra, compute rate, ratio, fractions, etc.)
- Self motivated, enthusiastic, high energy, team player focused on the goals of the organization
- Pleasant telephone manner and professional appearance
- Proficiency in reading/writing/speaking English
SupremeX is an EEO employer. You will only be contacted if you are selected to move forward in the process. Continue checking our website for opportunities!
Languages
- English
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