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Customer Experience Designer
- Wembley, England, United Kingdom
- Wembley, England, United Kingdom
About
Role : Product Designer
Duration : 6 months
Location : London
Overall purpose of the role
We are looking for a Product Designer to join our Customer Care team for a 6-month contract, stepping in to cover a maternity leave secondment. You will be working within the Barclays Financial Assistance (BFA) team, playing a crucial role in helping customers who are in financial trouble recover into a positive financial status. You will focus on 2-3 key projects, including a tactical delivery to uplift the current customer journey to the new Barclays look and feel, as well as designing income and expenditure forms to better understand customer details.
Key Skills
Design Experience: A solid product designer (beyond a purely junior level) with a strong portfolio.
App Design Focus: Strong understanding of app design and mobile interfaces, as opposed to exclusively desktop design.
Technical Proficiency: Highly skilled in Figma, with the ability to confidently use and adapt blueprint design libraries.
User Research: Experience with remote and 1:1 user research, ideally using Maze or similar research software.
Soft Skills: Excellent stakeholder management, strong organizational and time management skills, and great attention to detail.
Background: Financial services or banking experience is not required, but previous experience in a larger organization is highly preferred to help you easily adapt to the scale of the business.
Key Responsibilities
Execute design uplifts to align with the new brand look and feel.
Create workflows, build prototypes in Figma, and manage the end-to-end user experience.
Liaise closely with stakeholders to present and articulate your design decisions clearly.
Work independently on your core projects while sitting alongside a wider team of Service and Product Designers
About Barclays
Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.
Values
Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Diversity
Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.
Onsite
Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Your Benefits
As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Languages
- English
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