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Technical Support EngineerKraken Works Limited • Fareham, England, United Kingdom
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Technical Support Engineer

Kraken Works Limited
  • GB
    Fareham, England, United Kingdom
  • GB
    Fareham, England, United Kingdom
Apply Now

About

*\*\*\*If the screening questions aren't answered we will be unable to consider your application\*\*\**
*Overview*
We are seeking a dedicated and knowledgeable Technical Support Engineer to join our dynamic IT team. The successful candidate will provide expert assistance to our clients and internal teams, resolving technical issues efficiently across a range of hardware and software platforms. This role offers an excellent opportunity to utilise your technical expertise in a fast-paced environment, ensuring optimal system performance and customer satisfaction.
*Responsibilities*
* Deliver comprehensive technical support via phone, email, and remote access tools, assisting users with hardware and software issues.
* Troubleshoot and resolve problems related to computer networking, operating systems (Windows, macOS, Linux), and computer hardware components.
* Assist with software troubleshooting, including applications such as Microsoft Office, VPNs, firewalls, and enterprise tools like BMC Remedy, ServiceNow, and Jira.
* Support desktop support activities by configuring, maintaining, and upgrading user workstations and peripherals.
* Manage network connectivity issues involving LAN configurations and connectivity troubleshooting.
* Document support requests and resolutions accurately using ticketing systems such as BMC Remedy or ServiceNow.
* Communicate effectively with clients to understand their needs and provide clear guidance on technical solutions.
* Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
*Requirements*
* Proven experience in technical support or IT support roles with a strong understanding of computer networking concepts.
* Proficiency in troubleshooting software issues across multiple operating systems including Windows, macOS, and Linux.
* Familiarity with network security components such as VPNs and firewalls.
* Experience supporting hardware components and peripherals in a professional environment.
* Knowledge of help desk ticketing systems like BMC Remedy, ServiceNow or Jira.
* Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
* Strong organisational skills with the ability to prioritise multiple tasks effectively.
* Customer service orientation with a proactive approach to problem-solving.
* Additional desirable skills include experience with LAN setup, operating system installation/configuration, desktop support procedures, and familiarity with IT service management tools. This role is ideal for candidates passionate about technology who thrive in providing exceptional customer support while maintaining high standards of professionalism and technical expertise.
*What we provide:*
* 25 days holiday per year, plus paid bank holiday
* Flexi working
* Private Medical Insurance with optional family cover
* Pension scheme with a 4% employer contribution, there is no cap on the employee contribution level
* Life assurance 3x salary
* Group Income Protection
* Health Care Cash Plan
* Cycle to Work Scheme
* Employee Assistance Program (EAP) providing mental health and wellbeing support
* Professional membership reimbursement (discretionary)
*Important to know: *Due to the nature of our work many of our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to Government security checks.
Kraken Works Limited is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities to all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Cycle to work scheme
* Flexitime
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Sick pay
* Work from home
Ability to commute/relocate:
* Fareham PO15: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* Have you lived in the UK for 5 years or more?
* Which of the following data or communication networks have you worked with?
CAN
IP‑based networks
Serial communications
RF (HF / VHF / UHF / MANET)
4G / 5G
Satellite communications
None of the above
* What level best describes your electrical engineering experience (particularly 12/24V systems)?
Basic awareness
Practical hands‑on experience
Advanced / design-level experience
No experience
* Do you have experience in any of the following industries?
Maritime
Automotive
Aerospace
Defence
None of the above
* Describe your experience analysing system architectures that combine multiple disciplines (e.g. mechanical, electrical, software, or networking)
Work authorisation:
* United Kingdom (required)
Work Location: In person
  • Fareham, England, United Kingdom

Languages

  • English
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