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About
Duties and Responsibilities
* Elicit, analyze, document and communicate business requirements and translate them into more detailed user stores, use cases and other functional requirement documents including, but not limited to process flows, screen mock-ups, gap analysis and project schedules. * Create documents and other artifacts to promote sustainable knowledge management within the organization. * Coordinate and facilitate meetings and working session activities to identify project goals, schedule, impacted processes and procedures to foster cooperation and collaboration from the project team. * Use requirements to influence design, review of test cases, process change requests, and manage project scope, acceptance, installation and deployment. * Facilitate change management of requirements, determine schedule impacts, and manage a project log of risks, issues and decisions. * Coordinate reviews and signoffs with stakeholders to ensure the documentation accurately portrays the business need including acceptance criteria. Conduct periodic process reviews to clarify and document work product. * Work as part of a cross-functional team of developers, architects, and QA to develop and break down requirements into manageable user stories. * Verification of user stories to ensure they meet acceptance criteria so that items can be released to production efficiently. * Perform product demos as needed. * Manage and ensure timelines throughout project plan, including sprint cycles to ensure project milestones are met and product delivered within agreed upon and acceptable time constraints. * Produce accurate and timely status reports on projects and initiatives. * Provide guidance and leadership to business analyst/project manager team members. * Work independently and successfully to complete assignments ensuring that the process doesn't get in the way of the delivery. * Assist and complete duties, special projects and overall support as requested by Lead, Business Analyst/Project Manager or as directed by VP, Technology Governance.
Competencies
* Proven excellent problem-solving skills; troubleshooting and root cause analysis. * Excellent written and oral communication skills; ability to translate information between business partners and technology teams in a clear and concise way. * Strong organizational skills and ability to succeed in a rapidly changing or ambiguous environment. * Excellent and demonstrated skills in meeting facilitation, relationship management, leadership, critical thinking, technical writing, and presentation skills. * Strong interpersonal skills necessary to interact effectively with team members, managers, vendors and all levels of cross-functional teams and management in a highly dynamic and demanding work environment. * Strong presentation and facilitation skills in small and medium audience levels. * Demonstrated aptitude to quickly learn business processes. * Thorough understanding of project management and application management lifecycles. * Excellent ability to work independently and as a part of a team; managing time and resources to meet assigned deadlines.
Qualifications
* Associates degree in a technical discipline. * CCBA, PMP Certifications * Working knowledge of SQL and HTML * 5+ years of hands-on experience as a Business Systems Analyst delivering cutting edge technology with an emphasis on new product development in a technical environment. * 5+ years of experience in a scrum/agile environment; scrum certification preferred. Ability to manage multiple projects at the same time and shift priorities effectively. * 3+ years in facilitating workshops for requirements gathering * 5+ years of experience creating documentation for business requirements, functional and non-functional. * 5+ years of experience in creating graphical representations of complex business processes and workflows. * 5+ years of experience in end-to-end project management of multi-faceted projects. * 3+ years of experience in Agile projects and sprint delivery * 3+ years of experience in managing multi-faceted resource teams * 3+ years of experience in communications and change management documentation, procedure and implementation. * 3+ years of hands-on experience in the technology field. * Experience in developing report specifications, defining the purpose, justification, attributes, columns, owners, runtime parameters and any calculations. * Experience in the Hospitality or Travel Industries a plus.
Languages
- English
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