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Crew Member
- Burbank, California, United States
- Burbank, California, United States
About
The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Essential Duties And Responsibilities- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk-related activities, including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members' accounts.
- Respond to member questions and concerns in a timely and professional manner, and escalate to the Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service/hospitality background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members' expectations.
- Strong listener with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Must have some typing skills.
- Must be available to work Fridays, Saturdays, and Sundays.
- Will encounter toxic chemicals.
Compensation: $18.05 per hour
Languages
- English
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