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M365 Operations & Support Engineer 70-100%
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M365 Operations & Support Engineer 70-100%
- Bern, Berne, Switzerland
- Bern, Berne, Switzerland
About
Bei Epic Fusion beweisen wir täglich, dass digitale Projekte besser umgesetzt werden können. Unser Team aus Expert:innen in Cloud Services, Security, AI und Business Solutions arbeitet mit Leidenschaft und Neugier. AI, Agentic Workflows und Frontier-Technologien setzen wir als echte Werkzeuge ein, die unsere Arbeit und die unserer Kunden täglich besser machen. Unser Prinzip: „Learn-it or Know-it." Wer bei uns arbeitet, bleibt nie stehen. Wir freuen uns über Bewerbungen von Menschen, die mit uns gestalten wollen, unabhängig von Hintergrund oder Erfahrungsweg.
M365 Operations & Support Engineer (Bern/Zürich/hybrid) 70-100%
Deine neue Rolle bei uns
Du übernimmst den operativen Driver-Seat in unserem B2B-Helpdesk. Ticket-Triage, Kundenbeziehung, SLA-Überwachung, Troubleshooting – und konsequentes Delegieren an die richtigen Specialist Engineers. Dabei denkst du den Helpdesk nicht als Ticketsystem, sondern als intelligente, agentengestützte Serviceplattform:
Du übernimmst die Ticket-Triage mit Überblick und Struktur
Du bearbeitest Second-Level-Anfragen rund um Microsoft 365 eigenständig: von Troubleshooting über Konfiguration bis zur Wurzelursachenanalyse
Du pflegst proaktiv die Kundenbeziehung auf Augenhöhe (B2B)
Du überwachst SLAs und behältst den Überblick über offene Cases
Du arbeitest eng mit Operations- und Workplace-Specialists zusammen
Mit Begeisterung gestaltest du mit, wie AI-gestützte Prozesse den Helpdesk smarter machen
Stellenanforderungen
Deshalb passt du zu uns
Du hast Erfahrung mit Microsoft 365 – Intune, Entra ID, Exchange, Teams oder SharePoint sind keine Fremdwörter für dich
Azure- oder Cloud-Kenntnisse sind ein klares Plus, aber kein Muss
Du hast bereits in einem Helpdesk oder IT-Operations-Umfeld gearbeitet
Du kommunizierst gerne und professionell auf Deutsch und Englisch
Du du bist bereit für AI-Tools und automatisierte Workflows in deinem Alltag
Du schätzt Flexibilität beim Arbeitsort: moderne Offices in Bern oder Zürich, oder remote jid4b706a0ws jit0521ws jiy26ws
Languages
- German
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