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IT Solutions EngineerTek84 Inc. • Poway, California, United States
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IT Solutions Engineer

Tek84 Inc.
  • US
    Poway, California, United States
  • US
    Poway, California, United States
Apply Now

About

*IT Solutions Engineer*
*JOB DESCRIPTION BRIEF*
Tek84, Inc. is seeking an experienced Senior IT Network Administrator who will maintain our in-house IT Network and play a critical role with driving our technological growth and market adoption. This is a hands-on and customer-facing role requiring expertise in physical and cloud network infrastructures, security, and solution deployment management. This person excels at internal collaboration, external customer relationship management, solution integration with customer IT network infrastructures, IT documentation and general project management. This role will report to the COO with strong matrix alignment to and collaboration with the Engineering, Operations, Sales, and Service Departments.
*COMPANY OVERVIEW*
The Tek84 Mission is to provide innovative, reliable, and efficient screening solutions to enhance safety and protect people and property in high-security environments.
Tek84 is a manufacturer of high-technology security products that specializing in ultra-low-dose x-ray imaging for security screening and contraband mitigation for over three decades. The flagship products are Intercept and Defender full body scanners and made in the USA. These systems rapidly screen for weapons, drugs, and other prohibited items forbidden in government facilities, law enforcement institutions, and other high-security environments. These products are widely deployed in 48 US States, globally in countries such as Australia and Isreal, and can be found in prominent locations like the US White House.
*TACTICAL JOB REQUIREMENTS*
* Lead the design, configuration, implementation, and ongoing management of IT networks associated with in-house and customer-facing Tek84 products
* Serve as the primary internal and customer-facing cybersecurity subject matter expert (SME), ensuring IT systems adhere to industry best practices, security requirements, and meet compliance standards (e.g., SOC 2)
* Apply working knowledge of physical & cloud systems (e.g., AWS, Azure) for product integration, debug, and support
* Own and manage product configurations and standards for network hardware, operating systems (in-depth Windows knowledge required), and database connectivity (SQL experience preferred)
* Experience managing Windows updates for across multiple devices and locations.
* Expertly navigate and integrate proprietary systems within complex customer IT organizations and diverse network infrastructures
* Provide high-level, "hands-on" technical assistance and troubleshooting, including potential onsite customer support for complex installations, maintenance, and critical issues
* Authors operations, service, and customer facing product documentation, e.g., SOPs for installing, configuring, operating, and maintenance
* Ownership for performance metrics and continuous improvement
* Performs other duties as necessary for the business
*QUALITATIVE JOB REQUIREMENTS*
* Act as the primary point of contact for IT technical inquiries, relationship building, and issue resolution regarding deployed networks and system health
* Collaborate closely with customers to capture technical needs ("Voice of Customer") and translate them into achievable network and system specifications
* Inspire collaboration and build strong, trusted technical relationships with both internal teams and external customer IT organizations.
* May lead the full lifecycle of technical projects, including network/system integrations, hardware configurations, and new customer deployments, ensuring successful delivery on time and within budget.
* Proactively identifies risks and institutes mitigation strategies
*EXPERIENCE*
* Bachelor’s degree in computer science, Information Technology, or a related field
* 5-8 years of relevant work experience, with a focus on advanced network administration and security
* Fluent in network infrastructure and design, network security, database architecture and an in-depth knowledge of Windows operating systems
* Working knowledge of cloud systems and support, e.g., AWS, Azure
* Proven experience successfully managing technical IT projects, including external customer-facing deployments and internal infrastructure upgrades
* Strong leadership, organizational, problem-solving, and communication skills
* Must be a US Citizen and able to pass federal and state background checks.
* Highly Desirable Experience
o Network Infrastructure Certifications, e.g., CompTIA Network+, Security+
o Cisco Certifications: CCNA (Cisco Certified Network Associate); CNP (Cisco Certified Network Professional)
o ITIL Foundation certification
o Experience working in a SOC 2 environment
o Database Administrator (DBA)
o Experience with SQL and some programming skills
o PMP, PRINCE2, Agile, or other applicable project management certifications
*PHYSICAL DEMANDS*
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
· While performing this job, the employee is regularly required to talk or hear
· Frequently required to stand and sit
· Occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Transition from standing and sitting often
· Required specific vision abilities might include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
· Occasionally lift and/or move up to 10 pounds
· May travel domestically and internationally, causing long periods of sitting time
· May be asked to stand for 4+ hours during visits to customer sites
Company DescriptionTek84, Inc. develops and manufactures high-technology security products for screening and surveillance. For over three decades, we have pioneered the use of ultra-low-dose x-ray imaging products. Our products rapidly and safely screen for weapons, explosives, drugs, and other contraband. We sell the #1 High Security X-ray Body Scanning system in the United States.
Visit www.tek84.com for more information about the company.
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Work Location: In person
  • Poway, California, United States

Languages

  • English
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