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About
Technology Support Manager
– Lead with Expertise and Elevate IT Support Excellence! Are you a dynamic leader with a passion for delivering exceptional technical support? We are seeking an innovative and experienced Technology Support Manager to oversee our firm’s Help Desk operations, ensuring seamless support for attorneys and staff. In this pivotal role, you'll lead a talented team, optimize our ServiceNow platform, and drive continuous improvement to uphold our firm’s reputation for service excellence. If you're ready to make an impact in a fast-paced environment with a collaborative team, this is the opportunity for you! What You’ll Bring: Proven leadership skills with success in developing high-performing support teams Expertise in ITSM platforms, especially ServiceNow, with a solid understanding of SLA-driven service delivery Excellent communication skills, capable of mentoring technical staff and engaging effectively with users Strong troubleshooting and problem-solving abilities Experience with law firm or professional services technology such as Microsoft 365, Citrix/VDI, iManage, Litera, Mimecast, and VPNs Knowledge of networking, Active Directory, MFA (DUO), and endpoint management tools like Intune Data-driven mindset with proficiency in metrics and reporting to inform decision-making Preferred Qualifications: Bachelor’s degree in Information Technology or a related field, or equivalent work experience 5–7 years in IT support/help desk roles, with at least 2 years in a supervisory or managerial capacity Prior experience in a law firm or professional services environment Additional qualifications include: Ability to manage inventory and office-specific IT needs Familiarity with security best practices and confidentiality standards Willingness to work in-office as per firm policies, with occasional travel between office locations This role offers a unique opportunity to lead a dedicated team, shape the firm’s support strategies, and enhance user experience through strategic process improvements. If you're ready to bring your expertise to a forward-thinking organization committed to excellence, we encourage you to apply now and take your career to the next level!
Languages
- English
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