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Virtual Maintenance Technician
HappyCo
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
Are you a maintenance technician who is tired of being on your feet all day, responding to “emergencies,” and keeping a clean and well‑stocked shop? Would you like to use your skills daily to assist apartment residents with their minor maintenance and repair needs
from the comfort of your own home ?
HappyCo’s software enables Happy Force maintenance technicians to assist residents
remotely via text messaging . Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country—without carrying tools, running all over properties, or commuting in traffic.
Position We’re looking for motivated, experienced, and tech‑savvy Maintenance Technicians to join our Happy Force team and assist residents remotely.
Virtual Maintenance Technicians are no different than on‑site maintenance technicians at apartment communities—except you get to work from home. As a Virtual Technician, you must have experience in on‑site multifamily maintenance and the ability to understand and troubleshoot a variety of issues reported by residents living in single‑family, student, and multifamily communities.
Happy Force Virtual Technician assist on‑site teams by prioritizing issues and providing
clear, step‑by‑step guidance through messaging
to help residents resolve basic maintenance concerns.
Key Responsibilities And Expected Outcomes
Provide residents of multifamily, single‑family, and student housing with an exceptional level of service in every interaction
Use Happy Force software to review, triage, and respond to incoming maintenance tickets
Coach residents through basic maintenance fixes via SMS and written messaging, following Happy Force standard operating procedures
Collect relevant information from residents to support on‑site teams when escalation is required
Communicate day‑to‑day with property teams regarding operations, updates, and escalations
Guide residents through mitigation steps for maintenance issues to help prevent property damage
Participate in feedback sessions related to product use and process improvements
Maintain flexibility and willingness to work different shifts as needed
What You Could Expect Day‑to‑day
Process incoming work orders through completion
Triage and prioritize maintenance requests submitted through messaging
Communicate with residents primarily via text‑based channels
Perform discovery and troubleshoot basic maintenance issues remotely
Collaborate with other Happy Force Technicians, Leads, and corporate team members
Collaborate daily with other Virtual Maintenance Technicians and Leads via Zoom, sharing knowledge, problem‑solving complex issues, and supporting one another in real time
What We Think You Need To Be Successful
Minimum of 5 years of on‑site residential maintenance experience
Fluent written English language and grammar skills
Basic computer skills; experience with tools like Google Docs or a willingness to learn
Strong understanding of the relationship between residents, property management, and maintenance teams
Ability to accurately assess maintenance issue types and priority levels
Proven ability to troubleshoot and resolve basic maintenance issues efficiently
An upbeat, empathetic personality with a genuine desire to help others
Keys to Optimum Happiness at HappyCo
Willingness to assist others and elevate the resident and site maintenance experience
Leverage technology to serve humanity in an accessible way
Be a proactive contributor with a strong growth mindset
Experience in the multifamily residential property industry
This role starts as a full‑time, non‑exempt position paying
$21/hour , working with our Happy Force team to resolve on‑site maintenance issues remotely. This is also an opportunity to grow your skill set by being exposed to new products, technologies, and challenges.
Benefits Offered Through TCW
Paid vacation and sick time
Work‑from‑home stipend
Company‑subsidized healthcare
About Happy Force Our latest offering, Happy Force, is changing the way maintenance services are delivered at multifamily apartments and houses around the country. More about Happy Force here: https://happy.co/products/services/happy-force
About HappyCo Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real‑time property data. Our flagship product suite "Happy Property" has more than 5 million units on its platform.
Our HappyCo Culture & Values HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page!
HappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen – sounds great, right, but what does this mean for you?
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
Recruitment Agency Note Please don’t reach out to us about our roles – we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.
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Languages
- English
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