Customer Experience / Logistics ManagerOne Way Solutions, LLC • Saint Paul, Illinois, United States
Customer Experience / Logistics Manager
One Way Solutions, LLC
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
About One Way Solutions At One Way Solutions, we provide durable, high-performance plastic pallets that meet the demanding needs of modern supply chains. We’re a nimble, fast-paced small business based in Northfield, Illinois, and we thrive by delivering world-class service, logistics expertise, and value to our B2B customers across the country.
About the Role We’re seeking a
Customer Experience & Logistics Manager
who will oversee drop-shipping logistics, order fulfillment, vendor coordination, and customer service excellence. This is a highly visible, cross-functional role best suited for a driven, detail-oriented individual who enjoys solving problems and improving processes.
The Ideal Candidate
Highly motivated self-starter with strong ownership of responsibilities
Thrives in a dynamic, fast-paced small business environment
A logistics expert who can confidently coordinate LTL, TL, intermodal, and parcel shipments
A customer-first communicator who is both tactful and responsive
Experienced in vendor management, QuickBooks Online, and CRM tools
Comfortable working independently and managing multiple priorities simultaneously
Key Responsibilities Logistics & Shipping
Schedule LTL, TL, intermodal, and small parcel shipments
Present freight rate options for quoting and order planning
Generate and manage shipping documents (BOLs, packing lists, export/customs forms)
Book shipments and coordinate with customs brokers when needed
Manage freight claims, re-classes, re-weighs, and no-shows
Maintain complete digital order records in QuickBooks
Order Management
Own the full drop-ship order lifecycle across all sales channels
Create and manage customer orders and vendor purchase orders
Track and confirm delivery dates, shipping status, and proof of delivery
Maintain accurate customer and vendor records
Review open order reports and follow up with vendors
Vendor Management
Monitor purchase order status and coordinate lead times
Handle accounts payable calls and occasional vendor appreciation gifts
Reconcile vendor statements and resolve discrepancies
Customer Experience
Respond to inbound calls, voicemails, and email messages
Provide timely updates, order tracking, and post-sale support
Maintain customer and contact records in CRM
Sales & Admin Support
Assist the sales team by logging and managing CRM leads
Help maintain customer order and payment portals
Log customer communications and sales support tasks
Work with company CPA on basic bookkeeping responsibilities
Required Qualifications
2+ years of experience in logistics, vendor management, or customer service
Strong organizational, written, and verbal communication skills
Proficient in QuickBooks Online, Google Workspace (Docs, Sheets, Gmail), and Adobe Acrobat
Comfortable working remotely and managing time independently
Nice to Have
B2B sales or fulfillment experience
Familiarity CRM tools
1–2 years experience with QuickBooks Online
Why Join One Way Solutions? We’re a lean and passionate team that values initiative, problem-solving, and a good sense of humor. You’ll have the opportunity to work across departments, make meaningful contributions, and grow with a business that’s always pushing to do better—for our customers, our partners, and our team.
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Languages
- English
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