Service Support Manager

IrishJobs

Dublin, Dublin, Ireland

Dublin, Dublin, Ireland

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Service Support Manager About Your New Employer Join a mission-driven national service that provides independent advocacy and safeguarding for older people and vulnerable adults across Ireland. Work for a respected organisation renowned for its independence, rights-based approach, and impactful policy advocacy, supporting over 12,000 people annually. Contribute to the next phase of development as services expand to support survivors of institutional abuse and respond to significant legislative reform in Irelands health and social care landscape. One year FTC About Your New Job As Service Support Manager, you will: Lead, coordinate, and support the delivery of information, support, and independent advocacy services at a national scale, ensuring high performance and compliance with legislative and quality standards. Manage multidisciplinary teams, drive continuous improvement, and provide strategic oversight of safeguarding activities across the organisation. Represent the organisation in key external forums and collaborations, acting as a spokesperson and advocating for system-level policy reform. Oversee both operational excellence and strategic planning, leveraging data and research to inform service innovation and support evidence-based advocacy. Provide leadership in survivor engagement, guiding trauma-informed projects and ensuring their insights inform policy, service delivery, and organisational learning. What Skills You Need Postgraduate qualification in Management or another relevant field (essential). Minimum of 5 years in senior leadership within advocacy, health, social care, or related sectors. Proven experience managing multidisciplinary teams and complex organisational functions. Deep knowledge of the Irish health, social care, and safeguarding environment, as well as advocacy principles, rights-based and trauma-informed practice. Demonstrable skills in strategic thinking, communication, negotiation, and influencing senior stakeholders. Strong ICT literacy (CRM systems e.g., Salesforce) and analytical skills for data-driven decision making. Experience with vulnerable adults, older people, and/or survivors of institutional abuse is highly desirable. What's on Offer Salary: €60,000 - €70,000 per annum. 25 days annual leave and robust pension benefits (auto-enrolment to My Future Fund in 2026; PRSA with increasing employer contributions). Deep personal and professional development: contribute at a senior level to an organisation at the forefront of advocacy and safeguarding in Ireland, shaping real policy and legislative change. What's Next To apply, please send a copy of your most up to date CV and Cover Letter to . If you are driven by making a difference and ready to use your strategic leadership skills where they matter most, we want to hear from you. Apply now! Skills: Advocacy Safeguarding Policy Analysis Data Management CRM Systems Research Service Planning Benefits: Paid Holidays Pension See Description

TLNT1_IJ

Dublin, Dublin, Ireland

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English

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