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Customer Success Associate
Interview Kickstart
- New York, New York, United States
- New York, New York, United States
About
Assisting students to complete - On boarding formalities Welcoming each student on call before the batch start date.
Tracking individual student progress for multiple cohorts as they move through IK’s program andmaximize completion rates.
Keeping dropouts and deferrals to a minimum by offering additional guidance & support.
Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable usingGoogle Sheets, CRM etc.
Communicating to students via calls, email, direct message, video, or a mix of communicationstrategies.
Mentoring & motivating students and connecting them to guidance coaches and careercoaches as and when required.
Serve as the single point of contact for all students queries and concerns
Requirements
2-7 years of experience in customer success, customer service, sales, and/or othercustomer-facing role.
Experience building out and tracking information in Excel and/or data collection.
Experience working in operations, performance coaching, and/or program management is a plus.
Bachelor's degree in Business, Economics, Business Management and Information Systems(OMIS), or other degree in a related field is a plus & Available to work evenings PST withsome morning meetings PST (US Hours)
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Languages
- English
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