Company details are confidential
Based in Berne
SignupDesktop Support Engineer
- Desktop Support+1XXXX
- CertificationsITSM+2XXXX
- Berne, Switzerland
- Desktop Support+1XXXX
- CertificationsITSM+2XXXX
- Berne, Switzerland
Company
About
Companies on the platform are looking for highly skilled Desktop Support Engineers to join their team. The ideal candidates will be responsible for providing technical assistance and support related to computer systems, hardware, and software, responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The salary range for this position is CHF 70,000 - CHF 90,000+ per year, depending on experience and qualifications.
Perks & Benefits
- Work-life balance
- Dynamic and ambitious environment
- Competitive salary package
- Opportunities for professional development
Vacancy
Who you are
- A degree in Computer Science, Information Technology, or a related field
- Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
- Strong problem-solving skills and a customer-oriented attitude
- Excellent knowledge of computer hardware, operating systems (Windows/Mac/Linux), and office software
- Familiarity with network security practices and anti-virus programs
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
Your tasks
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
Nice-to-have skills
- Certifications
- ITSM
Work experience
- Desktop Support
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