Ticket Sales Associate

The Ticket Sales Associate supports all aspects of the Long Beach Coast's ticketing operation, with a particular focus on group sales outreach, inbound group inquiry coordination, and individual ticket sales. Reporting to the Ticket Sales Manager, this role is responsible for converting prospects into fansdriving revenue across group packages, season plans, flex packs, and single-game tickets while delivering outstanding service to every buyer. This is a full-time, seasonal role requiring availability during Pacific Standard Time business hours, with flexibility to support home game needs during the season.

The Ticket Sales Associate is responsible for:

• Selling single-game tickets, flex packs, and mini-plans to individual fans through inbound inquiries and proactive outreach
• Supporting season ticket holder acquisition and renewal campaigns as directed by the Ticket Sales Manager
• Conducting outbound calls and emails to season ticket leads and lapsed buyers to drive re-engagement and new sales
• Assisting with will-call preparation, digital ticket distribution, and buyer support leading up to home games
• Conducting outbound prospecting via phone, email, and LinkedIn to identify and pursue group ticket opportunities with local businesses, organizations, schools, youth sports leagues, nonprofits, and community groups
• Building and maintaining a personal pipeline of group sales prospects; consistently meeting or exceeding outbound activity targets set by the Ticket Sales Manager
• Developing and presenting tailored group ticket packages that align with the prospect's goals, budget, and audience size
• Following up persistently and professionally with leads through the full sales cycle from first contact to signed agreement
• Representing the Long Beach Coast at community events, networking functions, and local organization meetings to generate awareness and group sales leads
• Serving as the primary point of contact for inbound group sales inquiries via phone, email, and web forms; responding promptly and professionally
• Qualifying inbound leads, assessing group size and needs, and guiding prospects through available package options
• Coordinating group event logistics including reserved seating arrangements, pre-game experiences, on-field activities, and any custom add-ons
• Ensuring accurate and timely entry of all group bookings into the ticketing system (Vivenu) and CRM (Hubspot)
• Communicating group event details to internal stakeholders, including game operations staff, to ensure seamless execution on game day
• Processing ticket orders, group reservations, and payment plans accurately using Vivenu, the team's primary ticketing platform
• Maintaining clean, up-to-date records for all prospects and accounts in the CRM; logging calls, emails, and meetings consistently
• Pulling basic sales reports and pipeline summaries as requested by the Ticket Sales Manager
• Assisting with promotional code creation, comp ticket requests, and ticket inventory management in Vivenu
• Delivering exceptional service to every buyer and prospectbefore, during, and after the sale
• Handling buyer questions, ticketing issues, and concerns in a timely and professional manner
• Serving as a knowledgeable resource on team promotions, the game schedule, seating options, and the Blair Field experience
• Coordinating with the Ticket Sales Manager to escalate and resolve complex buyer issues
• Supporting game-day ticket operations as needed, including group check-in coordination
• Assisting with the preparation of sales materials, group sales decks, and outreach templates
• Participating in weekly sales team meetings and contributing updates on pipeline status and activity metrics
• The Ticket Sales Associate may be asked to take on responsibilities outside of this job description in support of the Long Beach Coast and IBP team's broader needs

Qualifications:

• Strong communication skillswritten and verbalwith confidence on the phone and in email outreach
• Self-motivated and results-oriented; comfortable working independently in a remote environment
• Highly organized with the ability to manage multiple accounts and follow-ups simultaneously
• Reliable, punctual, and able to maintain consistent PST availability
• Comfortable with technology; ability to learn ticketing and CRM platforms quickly (Vivenu experience a plus)
• Willingness to be flexible

Preferred Attributes:

• Prior experience in ticket sales, inside sales, or a customer-facing sales rolesports industry experience a strong plus
• Familiarity with CRM tools (Salesforce, HubSpot, or similar) and ticketing platforms
• Genuine enthusiasm for baseball, live sports, or community-driven entertainment
• Experience with outbound prospecting and meeting or exceeding sales activity targets
• Degree or coursework in Sports Management, Business, Marketing, or a related field preferred but not required

Why You'll Love Working at the Long Beach Coast:

• Be part of building something newthis is a ground-floor opportunity to shape the sales culture of a growing professional baseball team
• Work with a passionate, community-focused organization that measures success in fans brought together, not just tickets sold
• Gain hands-on experience across the full spectrum of sports ticketinggroup sales, season plans, box office operations, and fan experience
• Flexible work environment with a collaborative, mission-driven team

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.